Value Added Resource Week In Review 8-27-23

Liz Morton
Liz Morton


Comments

Welcome to the Value Added Resource ecommerce news week in review!

eBay News

eBay is belatedly looking to hire a Director of Labor Relations in wake of TCGPlayer union win as executives work to downplay unionization risks at the company's other labor-centric operations.

Are this new labor relations position, recent job postings focusing on M&A due diligence, and PR campaign featuring non-unionized workers part of a larger effort to quell investor concerns about execution and disclosure missteps in the TCGPlayer acquisition and long-term implications of the union victory for eBay's other authentication operations?

eBay Hiring Labor Relations Director In Wake Of TCGUnion Win
eBay hiring Labor Relations Director after TCGUnion win as PR campaign downplays unioni risk at other labor-centric ops.

eBay continues testing and tweaking the elements of the View Item page, now showing average message response times for some sellers in the Feedback module.

eBay Testing Displaying Seller Response Time In Feedback
eBay continues testing elements of View Item page, now showing average response times for some sellers in Feedback module.

eBay's International Shipping hub in Illinois continues to experience long delays for inspection and processing, with some buyers and sellers reporting no movement on tracking for 2 - 3 weeks.

Weeks Long Delays Continue At eBay International Shipping Hub
eBay International Shipping continues to experience long delays with users reporting packages sitting at hub for weeks.

eBay has been on a bit of a mission to rehab the reputation of their Community forums in an attempt to keep sellers within the walls of their own closed garden instead of looking outward to independent news sources, social media groups, and YouTubers and now they're taking a vibe check on the community experience by introducing a new polls feature.

eBay Polls Community Members About Their Forum Experience
eBay has launched a new polls section of the Community forums to take a vibe check on the community experience.

eBay sellers have stumbled on a special "trick" to make their descriptions more visible on the mobile app - here's what you need to know!

Make Your eBay Descriptions Visible In App With No Extra Clicks Needed
eBay sellers stumbled on a “trick” to make descriptions more visible on the mobile app - here’s what you need to know!

eBay Motors purchases have stalled out as PARTSDEAL20 coupon code fails to apply to qualifying purchases.

eBay Motors Promotion Stalls Out As Coupon Code Fails To Apply To Qualifying Purchases
eBay Motors shoppers disappointed as PARTSDEAL20 coupon code fails to apply to purchases that should qualify.

A technical issue incorrectly charged GST tax on domestic Australian orders for which it should not apply, overcharging buyers as well as extra fees being charged to sellers since taxes are included in the total to which fees are applied.

eBay Charges Australia GST Tax On Domestic Orders In Error
eBay Australia glitch is incorrectly charging GST tax on domestic orders for which it should not apply.

eBay sellers reported problems with deleting or relisting ended and unsold items from Seller Hub Unsold Items page, saying options were greyed out and not able to be selected.

eBay Sellers Unable To Delete Or Relist Unsold Items
eBay sellers report problems with deleting or relisting ended & unsold items from Seller Hub Unsold Items page.

Sellers are also struggling with unannounced design changes hampering their workflow as Seller Hub Orders page redesign cuts off important information, requiring additional scrolling.

eBay Seller Hub Orders Page Changes Cut Off Important Info
eBay sellers struggle with Seller Hub Orders page redesign cutting off important info, requiring scrolling to see details.

Other Ecommerce News

Sellers rallied around #KeepEtsyHuman social media campaign to share stories about payment reserves, rampant resellers, automated item takedowns, and lack of customer service and calling for Etsy to make changes to better support sellers.

Sellers Rally To “Keep Etsy Human” Social Media Campaign
Sellers are rallying to “Keep Etsy Human”, sharing stories of payment reserves, lack of support & more across social media.

Etsy released an update of their terms of use in July, including important changes to the arbitration agreement which only gave sellers until 8-23-23 to opt out.

Last Chance To Opt Out Of Etsy Arbitration Agreement 8-22-23
Don’t miss the last day for sellers to opt out of Etsy’s binding Arbitration Agreement!

A leaked internal memo shows Shopify is cutting dedicated merchant support perk for ~16,000 Shopify Plus merchants as company continues cost cutting in wake of multiple layoffs.

16,000 Shopify Plus Merchants Set To Lose Dedicated Support
Leaked email shows Shopify is cutting dedicated support for ~16,000 Shopify Plus merchants as cost cutting continues.

A Federal court has issued a restraining order temporarily shutting down Automaters, a supposedly AI powered business opportunity scheme that lured consumers to invest $22 million in online stores, using unfounded claims about income and profits according to a lawsuit filed by the FTC.

FTC Shuts Down AI Powered Ecommerce Business Opportunity Scheme
FTC suit temporarily shuts down Automaters scheme that lured consumers to invest in e-stores with unfounded claims.

Pitney Bowes is under renewed pressure to oust CEO Marc Lautenbach and sell off the Global Ecommerce division, just months after an expensive proxy battle sparked by Hestia Capital Management's call for changes at the company.

Pitney Bowes Faces Renewed Pressure To Replace CEO, Sell Global Ecommerce Business
Pitney Bowes under renewed pressure to oust CEO & sell Global Ecommerce division months after Hestia Capital proxy battle.

Bonanza is teasing a new Diamond level membership that will include many new features to help sellers manage their complete ecommerce businesses, coming soon!

Bonanza Teases Diamond Membership With New Features For Sellers
Bonanza is teasing a new Diamond membership including new features to help sellers manage complete ecommerce businesses.

UK marketplace OnBuy has introduced a seller referral program that allows affiliates to earn 10% of OnBuy's revenue share for a year.

OnBuy Introduces Seller Referral Program
UK marketplace OnBuy introduces seller referral program allowing affiliates to earn 10% of OnBuy’s rev share for a year.

Value Added Resource is proudly reader supported - learn more about our commitment to an ad-free user experience.

Liz Morton Twitter Facebook LinkedIn

Liz Morton is a seasoned ecommerce pro with 17 years of online marketplace sales experience, providing commentary, analysis & news about eBay, Etsy, Amazon, Shopify & more at Value Added Resource!