AI

How ecommerce marketplaces like eBay, Amazon, Etsy, Mercari, Poshmark, Shopify & more use AI, LLMs & Machine Learning in buying & selling experience.

eBay's "Phenomenal" Customer Experience: Who Are They Trying To Convince? Members Public

eBay VP Derek Allgood interview spills secret to "phenomenal" customer experience, raising questions about AI, automation & employee morale.


eBay

Poshmark Launches Smart List AI Image-Based Listing Experience For Sellers Members Public

After a year of beta testing, Poshmark is rolling out Smart List AI-powered image-based features to streamline selling experience on the site.


Poshmark

eBay Revamps Item Policy & Content Reporting System; Users Flag AI Enforcement Gaps Members Public

eBay rolls out new item policy & content reporting system, but users worry bad actors can easily fool AI enforcement bots.


eBay

eBay Explore Tests Downvoting To Let Buyers Rate AI-Powered Recommendations Members Public

eBay Explore AI fashion recommendation tool tests thumbs down feature for instant user feedback on quality & relevance of results.


eBay

Is Etsy Lying About Frequency & Amounts Of Seller Offered Discounts? Members Public

Sellers say Etsy adds misleading messaging about discount frequency & amounts, raising concerns about false advertising & bad buying experiences.


Etsy

Depop Launches Image Based AI Listing To Speed Up C2C Fashion Sales Members Public

Etsy-owned fashion marketplace Depop has launched AI powered listing using a single photo, speeding up circular economy selling on the platform.


Depop

eBay Uses AI To Detect Sellers Skirting Cancellation Policies - What Happens When Bots Get It Wrong? Members Public

eBay is turning to AI to detect & punish sellers who try to skirt cancellation policies, but what happens if the bots don't always get it right?


eBay

eBay Rolls Out New AI Powered Image-Based Listing Experience For Trading Cards Members Public

eBay introduces new image-based listing feature for trading cards, building on COMC partnership to streamline selling process.


eBay

eBay Tests New "Have Us Call You" Support Option; Sellers Worry They May Be Talking To AI Members Public

eBay tests new "have us call you" customer service option - will it give sellers easier access to human support or shuffle users to AI?


eBay

eBay Search By Image Malfunctions, Shows Wildly Irrelevant Results Members Public

eBay app users report Search By Image feature is malfunctioning, returning wildly irrelevant results that do not match items being searched for.


eBay

eBay Wins "Best Generative AI Solution" Award - Well Deserved Honor Or Marketing Hype? Members Public

eBay has won Best Gen AI Solution at the 2024 AI Breakthrough Awards - is it a well deserved honor for tech innovation or just marketing hype?


eBay

eBay Support Snafu Sends Sellers In Automated AI Circles Members Public

eBay sellers report trouble getting through to customer support, being sent around in AI automated circles due to apparent call "routing issues".


eBay

eBay Testing New AI Search & Discovery Features To Curate Personalized Search Experience Members Public

eBay tests adding generative AI more overtly into search & discovery with conversational query prompting to curate more personalized results.


eBay

Etsy Tests AI Review Summaries - Sellers Say They Hate It Members Public

Sellers are not holding back about a new Etsy test that uses AI to summarize product reviews on the site - in short, they hate it.


Etsy

eBay Launches AI Powered Image Background Enhancing Tool In App Members Public

eBay launches AI background enhancer, allowing sellers to place items on a variety of generated backdrops for more professional presentation.


eBay

eBay Taps Students To Solve Fitment Challenge In 2024 University Machine Learning Competition Members Public

eBay's 2024 machine learning competition tasks students with solving vehicle fitment challenges, with winners vying for summer internship.


eBay

eBay Execs Tout AI Prowess For Ads & Marketing, Ignore AI-Powered Fake Art Detection Members Public

Chief AI Officer & CMO pump up AI ads, search & marketing efforts but experts say eBay is missing how AI can help spot fake art on the platform.


eBay

eBay Q1 2024 - Can AI Promises & Ad Revenue Growth Outweigh Stalled GMV & Active Buyers? Members Public

eBay Q1 2024 - stallled GMV & buyer growth, with increased Promoted Listings ad rev & AI promises distracting from core infrastructure failures.


eBay
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