AI
How ecommerce marketplaces like eBay, Amazon, Etsy, Mercari, Poshmark, Shopify & more use AI, LLMs & Machine Learning in buying & selling experience.
eBay Tests New "Have Us Call You" Support Option; Sellers Worry They May Be Talking To AI Paid Members Public
eBay tests new "have us call you" customer service option - will it give sellers easier access to human support or shuffle users to AI?
eBay Search By Image Malfunctions, Shows Wildly Irrelevant Results Paid Members Public
eBay app users report Search By Image feature is malfunctioning, returning wildly irrelevant results that do not match items being searched for.
eBay Wins "Best Generative AI Solution" Award - Well Deserved Honor Or Marketing Hype? Paid Members Public
eBay has won Best Gen AI Solution at the 2024 AI Breakthrough Awards - is it a well deserved honor for tech innovation or just marketing hype?
eBay Support Snafu Sends Sellers In Automated AI Circles Paid Members Public
eBay sellers report trouble getting through to customer support, being sent around in AI automated circles due to apparent call "routing issues".
eBay Testing New AI Search & Discovery Features To Curate Personalized Search Experience Paid Members Public
eBay tests adding generative AI more overtly into search & discovery with conversational query prompting to curate more personalized results.
Etsy Tests AI Review Summaries - Sellers Say They Hate It Paid Members Public
Sellers are not holding back about a new Etsy test that uses AI to summarize product reviews on the site - in short, they hate it.
eBay Launches AI Powered Image Background Enhancing Tool In App Paid Members Public
eBay launches AI background enhancer, allowing sellers to place items on a variety of generated backdrops for more professional presentation.
eBay Taps Students To Solve Fitment Challenge In 2024 University Machine Learning Competition Paid Members Public
eBay's 2024 machine learning competition tasks students with solving vehicle fitment challenges, with winners vying for summer internship.
eBay Execs Tout AI Prowess For Ads & Marketing, Ignore AI-Powered Fake Art Detection Paid Members Public
Chief AI Officer & CMO pump up AI ads, search & marketing efforts but experts say eBay is missing how AI can help spot fake art on the platform.
eBay Q1 2024 - Can AI Promises & Ad Revenue Growth Outweigh Stalled GMV & Active Buyers? Paid Members Public
eBay Q1 2024 - stallled GMV & buyer growth, with increased Promoted Listings ad rev & AI promises distracting from core infrastructure failures.
Etsy CEO Is All In On AI, Says Human & Machine Collaboration Can Still Be "Handmade" Paid Members Public
Etsy CEO Josh Silverman says AI-assisted creations can still be handmade, likening collaboration of humans & machines to electronic dance music.
eBay Explore Brings AI Discoverability To Fashion Shopping Paid Members Public
eBay has launched a new feature called Explore, using AI and visual search to help fashion buyers create curated shopping feeds.
Mercari Introduces AI-Powered Importer To Help Sellers Cross List Items From eBay & Depop Paid Members Public
Mercari introduces AI-powered tool to help sellers import items from eBay & Depop - will new fee structure entice more cross listing & boost sales?
eBay Tech Blog Explores AI Responsibility & How LLMs Improve Dev Productivity Paid Members Public
eBay's tech blog explores commitment to using AI responsibly & how these emerging generative technologies are enhancing employee productivity.
eBay Spring 2024 Seller Check In Product Updates - Terapeak, Mobile Selling, AI Enhancements & More! Paid Members Public
eBay Spring 2024 Seller Check In - new US General Manager, Terapeak on mobile, app selling experience improvements, AI image enhancement & more!
eBay Touts AI & C2C Pivot At Morgan Stanley Technology, Media & Telecom Conference Paid Members Public
eBay CEO Jamie Iannone & CFO Steve Priest put in appearance at Morgan Stanley conference, answering questions about AI, C2C pivot & more!
eBay Explores Blockchain Solutions To Fight Fraud & Scams In New Patent Filing Paid Members Public
eBay exploring using blockchain technology to fight fraud with decentralized user authentication & authorization, according to new patent filing.
Content Creator To AI Architect: The Changing Face Of eBay Customer Experience Paid Members Public
Recent eBay promotions & title changes reveal increasing importance of AI & the changing face of Global Customer Experience at the company.
