Value Added Resource Week In Review 10-1-23

Liz Morton
Liz Morton


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Welcome to the Value Added Resource ecommerce news week in review!

eBay News

This week marked the 4 year anniversary of ex-eBay CEO Devin Wenig's abrupt departure from the company, citing "differences with the board" amidst ongoing restructuring and activist investor activity.

Take a look back at what led to the shakeup and how eBay is doing today under current leadership.

4 Years After CEO Shake Up, Has eBay Improved Under New Leadership?
4 years after CEO Devin Wenig abruptly stepped down, has eBay improved under new leadership?

eBay dropped a User Agreement update and the Fall 2023 Seller Update this week ahead of the big annual eBay Open Seller Conference.

The User Agreement update included an AI content creation disclaimer, changes to the arbitration agreement, international shipping and more!

eBay User Agreement Updates Arbitration, AI Disclaimer & More!
eBay user agreement changes for October 28, 2023 include AI content, international shipping, arbitration & more!

The best news from the Fall 2023 Seller update is no (direct) fee increases!

Other changes include combined shipping "coming soon" for eBay International Shipping, continued rollout of immediate payment required for offers and auctions, a new "Sale" tab to feature coupons in storefronts and information to help sellers comply with the European Digital Services Act.

eBay Fall 2023 Seller Update
The Fall 2023 eBay Seller Update is here with changes to unpaid items, Promoted Listings, International Shipping & more!

The Fall update also included an announcement about category changes that will be effective October 24.

As usual, they provided a summary, but not a full list of only the affected categories - but don't worry, Value Added Resource has you covered!

eBay Category Changes Coming In October 2023
eBay Fall 2023 Seller update includes category changes effective October 24 - hereā€™s what you need to know!

eBay Open 2023 Day 1 kicked off with a pre-recorded keynote from CEO Jamie Iannone, SVP Global Markets Jordan Sweetnam, Chief Product Officer Eddie Garcia, VP Seller Experience Xiaodi Zhang and others.

Predictably, AI infiltrated almost every segment of this keynote, with all the execs touting eBay's plans to create "magical" experiences for buyers and sellers.

eBay Open 2023 Day 1 Recap
eBay Open 2023 Day 1 keynote from CEO Jamie Iannone, SVP Global Jordan Sweetnam, VP Seller Experience Xiaodi Zhang & more!

The magic continued on Day 2, with another keynote from Chief Business and Strategy Officer Stef Jay, VP Consumer Insights Thomas Walker, CMO Adrian Fung, and VP Buyer Experience Blair Ethington.

Day 2 also included a Gen Z "consumer" panel that was actually just a group of young eBay employees, leaving sellers questioning whether they were getting unbiased, useful data or simply information to bolster the company line.

eBay Open 2023 Day 2 Recap
eBay Open 2023 Day 2 Chief Business Strategy Officer Stef Jay, CMO Adrian Fung, VP Buyer Experience Blair Ethington & more!

Day 3 was all about educational breakouts and seller-led training sessions. There were multiple overlapping sessions to choose from, but top of my list was "Trust: A Fair and Safe Marketplace" presented by Senior Director Trust, David Newman.

I was delighted to see that eBay Trust and Safety have been reading Value Added Resource, with a VAR headline briefly included in one of the slides for this presentation, but David and his team still have a lot of work to do to improve buyer and seller trust in the platform.

eBay Open 2023 Day 3 Recap
eBay Open Day 3 recap - Trust & Safety, seller-led training, breakouts & a final keynote seller panel

eBay made national headlines this week as the US Department of Justice and the Environmental Protect Agency filed a lawsuit against the company alleging they failed to stop sales of dangerous pesticides, restricted chemicals, and illegal devices use to defect motor vehicle pollution controls.

The Schall Law Firm has opened an investigation into whether the eBay Board of Directors breached their fiduciary responsibility in the wake of the EPA suit, exploring the possibility of filing a class action on behalf of shareholders.

EPA Sues eBay Over Sales Of Pesticides, Chemicals & Anti-Pollution Control Devices
EPA files lawsuit against eBay for failing to stop sales of pesticides, chemicals & devices to defeat pollution controls.

Sellers were dismayed this week to find eBay Market Price displayed on their listings that undercut their prices and encourage lowball offers.

Sellers Dismayed As eBay Market Value Data Undercuts Asking Prices
Some sellers are dismayed as eBay Market Value displayed on listings undercuts asking price, encourages lowball offers.

Adidas is running a seller-funded 35% discount in their official eBay store but a shocking error could cause big problems as eBay banners and promotional messaging show a maximum discount of $3,000 instead of $300.

Adidas eBay Store Coupon Blunder Promotes $3000 Max Discount
Adidas official eBay store running 35% sale but shocking error shows max discount $3,000 instead of $300!

eBay is expanding the authentication program for Jewelry and Motors Parts and Accessories fitment guarantee to the UK market.

eBay Expands Jewelry Authentication & Parts Guarantee To UK
eBay authentication program for Jewelry & Motors Parts & Accessories fitment guarantee are expanding to the UK market.

eBay has announced updates to the Authenticity Guarantee process to provide more transparency for both buyers and sellers when listing detail discrepancies are found by the authenticator, starting with handbags.

eBay Updates Authenticity Guarantee To Flag Listing Discrepancies
eBay updates Authenticity Guarantee with transparency for buyers & sellers about listing discrepancies found by authenticators.

Technical Issues

Sellers are reporting changes to the eBay listing form have removed important item specifics that used to be available and those fields are now only available if you go back to revise after listing.

eBay Item Specifics Limited In Listing Form, Only Available When Revising
eBay sellers report listing form changes removed critical item specifics fields, now only available when revising.

Etsy sellers were thrown into a panic this week when a glitch caused Shop Manager to be completely blank, not showing any listings.

Etsy Sellers Panic As Listings Go Missing From Shop Manager
Etsy sellers are panicking as Shop Manager is completely blank with all listings missing from the seller view.

eBay buyers are reporting they no longer receive emails with results for their saved searches and support is unaware of the problem despite almost 2 month old still open technical ticket.

eBay Buyers Not Receiving Saved Search Emails
eBay buyers report not receiving saved search emails, support is unaware despite 2 month old tech ticket.

Other Ecommerce News

The Federal Trade Commision has finally filed a long awaited antitrust suit against Amazon, citing an "ongoing pattern of illegal conduct" that blocks competition, and allows the company to "wield monopoly power to inflate prices, degrade quality, and stifle innovation for consumers and businesses."

FTC Hits Amazon With Antitrust Suit Alleging Illegal Monopoly Power Stifles Competition
FTC files long awaited Amazon antitrust suit alleging monopoly power inflates prices, degrades quality & stifles competition.

Sellers are anxiously waiting to find out when Amazon will institute extended holiday returns.

When Will Amazon Announce 2023 Extended Holiday Returns?
Will Amazon announce 2023 extended holiday returns before Prime Big Deal Days October 10-11?

Etsy has announced an update to how they are handling their handmade policy - doubling down on enforcement but also promising a more 'human" touch.

Etsy Updates Handmade Policy Enforcement
Etsy updates handmade policy, increasing enforcement, human reviews & scrutiny of 3rd party API users.

Sellers also received an early holiday gift from Etsy, with several announcements clearly aimed at assuaging some long time seller complaints.

Etsy Raises Purchase Protection Limit, Promises More Support For Holidays
Etsy to increase purchase protection for holidays, promises more support in early holiday gift to sellers.

And finally, Etsy released an Ultimate Pricing Strategy guide for sellers yesterday, along with a beta test of their new Optimize Prices feature, but so far sellers are not convinced Etsy knows what is best for their businesses.

Etsy Launches Optimize Prices Beta, Sellers Balk At Price Suggestions
Etsy testing new Optimize Prices feature, sellers say comparisons are flawed & not helpful for their businesses.

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Week In Review

Liz Morton Twitter

Liz Morton is a seasoned ecommerce pro with 17 years of experience in online sales & marketplaces, providing expert commentary, analysis & news about eBay, Amazon, Etsy & more at Value Added Resource!