Liz Morton

Liz Morton is a 17 year ecommerce pro turned indie investigative journalist providing ad-free deep dives on eBay, Amazon, Etsy & more, championing sellers & advocating for corporate accountability.

eBay June Seller Check In Members Public

Highlights & Commentary on eBay's June 2021 Seller Check-In.


eBay

eBay Sellers Experience Listing Errors Members Public

eBay is experiencing a major technical issue with sellers unable to login or complete listings.


Tech Issues

VP of Seller Experience Harry Temkin Is Leaving eBay Members Public

eBay VP of Seller Experience & Tools Harry Temkin's departure was announced in the June Seller Check-In.


News

Terapeak Sourcing Insights Not Working For eBay Motors Members Public

Terapeak Sourcing Insights appears to still be a work in progress showing inaccurate data for eBay Motors categories.


Tools

eBay Connect 2021 Developer Conference Members Public

eBay recently held their annual developer conference with a focus on Payments, Ads, upcoming changes to eBay's API, and other technical issues.


eBay

What Should A Seller Do When eBay Support Fails? Members Public

eBay glitch negatively impacts a seller & support options have failed - what else can they do?


Tech Issues

eBay Announces New CPC Promoted Listings Ad Option Members Public

VP of eBay Ads Alex Kazim gives us our first look at eBay's Promoted Listings Advanced in the recent eBay Connect 2021 event for developers.


Ads

eBay Automated Promoted Listings Members Public

Pros and cons of eBay's new Automated Promoted Listings feature.


Ads

eBay Tracking Upload Glitch Members Public

Some eBay sellers are reporting receiving "tracking not uploaded" defects on their accounts for orders that show shipped with tracking in their Seller Hub records - some even purchased shipping labels directly from eBay!


Tech Issues

eBay Top Star Buyer Loyalty Program Members Public

It appears eBay has launched a new buyer loyalty program in stealth mode. I've seen no official announcement, but have been seeing increasing references to the eBay Top Star program across social media.


News

Could eBay Merchant Integration Platform Replace File Exchange? Members Public

eBay sellers are concerned Seller Hub Reports doesn't provide all the features of File Exchange. Could eBay's Merchant Integration Platform be the answer?


Tools

eBay Overcharges Fees For Store Subscribers Members Public

eBay is apparently charging the standard non-store 12.55% instead of the correct category/store subscription fee for sellers in Managed Payments today.


eBay

eBay Drops Minimum For Sneaker Authentication To $100 Again? Members Public

eBay's Sneaker Authentication program continues to evolve with some interesting trends in terms and conditions over time.


Authenticity Guarantee

eBay Updates Bid Retraction Policies For Trading Cards Members Public

Trading card sellers are reporting receiving an email from eBay advising changes to the bid retraction policy effective June 30th.


Tools

Triangulation Fraud - What Is It & How Can You Protect Yourself? Members Public

Triangulation fraud occurs when a buyer makes a genuine purchase on a third-party marketplace, but the seller fraudulently purchases the product from another merchant. I spent a year investigating triangulation fraud on the eBay platform and was shocked at what I found.


Fraud

eBay Promotes Presale Violations Members Public

eBay promotes Funko Pop presale event in violation of its own policies and FTC 30 Day Mail rule.


News

eBay Item Specifics & Broken Search Filters Members Public

eBay made changes to category structure and item specifics requirements on May 11th that caused major disruptions. Some sellers say their sales have been and continue to be negatively impacted by these changes.


Tech Issues

Is eBay Making Improvements to Managed Payments? Members Public

There has been no official announcement, but I'm seeing reports that could mean eBay is stepping up to the plate to improve the Managed Payments experience.


Fees & Payments
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