eBay Sellers Experience Listing Errors
UPDATE 6-28-21 - eBay says the issue has been resolved as of 12:39 PM Pacific.
eBay posted the following notice earlier:
What is it?
Some members are reporting that they are unable to list new items or list from templates, receiving an error that states, "signin.ebay.com refused to connect".Is there a workaround?
Some have reported that signing out and back in allows them to proceed without the error.
What should I do if I'm impacted?
If you find the workaround ineffective please contact Customer Support and request your account be added to the open ticket number ALERT12969. Please be prepared to provide the following:
The user id encountering the error
The full URL address of the error page
Screenshot of the issue (if contacting by social media)
I'm seeing an influx in reports in the eBay community from sellers who are unable to create listings due to a technical issue. I've seen no announcements or engagement from eBay staff on what appears to be a widespread ongoing technical problem.
Just a few of the posts from the community:
I'm also seeing some reports on Twitter:
@eBay ok ebay, why can I not enter new items? I have to piggyback on another similar item. And sometimes when finished it does not connect/enter. What the heck? Sick of that square hopeless face & a blank page.
— Maggie. C. (@mrgallnc2) June 27, 2021
@AskeBay hi, what happened with this? can explain why always got error to create a new listing? pic.twitter.com/TBS1zHlfy8
— L'Angelo Misterioso (@zulfikarivanul) June 26, 2021
@AskeBay I keep getting redirected to https://t.co/mDFd8l64ub when trying to list an item. I went through live chat who redirected me to three different people and finally said it was a site issue and I should just try again later
— Kevin O’Connor (@gooeyblob) June 18, 2021
Despite overwhelming reports, including many sellers saying they have contacted eBay support and been told it is a known technical issue, the eBay system status page continues to show no current issues.
