What Happened To eBay Customer Support? Paid Members Public
Customer support has long been a sore spot for eBay sellers. Many sellers feel like eBay expects them to bend over backward to provide impeccable service to buyers, but doesn't hold themselves to the same high standards when it comes to the support available to sellers.
eBay Sellers Frustrated With Lack Of Transparency About UA Updates Paid Members Public
Another hot topic from the Fall 2021 eBay Seller Update was changes to the user agreement. In this case, it wasn't so much the content of the changes that got sellers talking, but the lack of transparency and clear, direct communication.
Service Metrics Item Not Received Report Bug Paid Members Public
eBay sellers report bug in Service Metrics affecting downloading reports for Item Not Received cases.
eBay Testing New Thumbnail Display For Variations Paid Members Public
It looks like eBay is testing out some changes to how variation listings are displayed using thumbnails instead of text based drop down menus.
eBay Fall 2021 Update Paid Members Public
eBay Fall 2021 Seller Update is here! Category & item specifics changes; coded coupon, promoted listings, stores, & reporting enhancements; multi-user account access & 2 factor verification plus User Agreement updates!
eBay's Growing Chargeback Problem Paid Members Public
Chargebacks have become a hot button topic for sellers as the Managed Payments transition nears completion. What can eBay do to address this growing problem?
Seller Spotlight: Dorm Room Games Paid Members Public
Dorm Room Games sells video games, comics, art, trading cards, tabletop gaming, entertainment/pop culture related products, collectibles & more!
eBay Q2 2021 Earnings Call - Commentary Paid Members Public
Highlights and commentary on eBay's Q2 2021 earnings call from an experienced seller perspective.
eBay Automated Promoted Listings Paid Members Public
Pros and cons of eBay's new Automated Promoted Listings feature.
Seller Spotlight: Less Than Three Records Paid Members Public
Less Than Three Records sells collectible music and art including colored vinyl records, audiophile vinyl and CDs, autographed CDs, art prints, gig posters, movie posters, and more.
eBay Open Online - Day 3 Paid Members Public
eBay Open Online - Day 3 Recap. Highlights include Seller Engagement, onsite marketing strategies, seller led sessions, and closing remarks from SVP & GM North America Jordan Sweetnam.
eBay Changes Item Not Received Claim Process Paid Members Public
eBay made an unannounced change to the Item Not Received process, holding seller funds & causing frustration.
California Cities Concerned About Tax Revenue Inequity Paid Members Public
League of California Cities focuses on Amazon tax revenue sharing, but could there be implications for eBay too?
Why Are eBay Managed Payments Fees So Complicated? Paid Members Public
One of the most common questions I see with Managed Payments is - how does eBay calculate the fees? It may seem like an easy question, but the truth is - it's complicated.
eBay Overcharges for Standard Envelope Before Price Increase Paid Members Public
eBay announced on August 26th there would be a $0.02 price increase for Standard Envelope shipping effective August 29th, but sellers are reporting being charged the higher prices starting on August 27th.
eBay Increases Price for Standard Envelope Paid Members Public
eBay to increase Standard Envelope price by $0.02 effective August 29th, 2021.
eBay External Promoted Listings - Questions & Suggestions Paid Members Public
eBay needs to provide more transparency & better reporting for External Promoted Listings to convince sellers this new option adds value for their businesses.
eBay Standard Envelope Offered In Categories That Don't Qualify Paid Members Public
Seller reports eBay Standard Envelope shipping option is being added to some items in categories that don't qualify, causing the seller to chose between losing money or disappointing the buyer.
