What Happened To eBay Customer Support? Members Public

Customer support has long been a sore spot for eBay sellers. Many sellers feel like eBay expects them to bend over backward to provide impeccable service to buyers, but doesn't hold themselves to the same high standards when it comes to the support available to sellers.


eBay

eBay Sellers Frustrated With Lack Of Transparency About UA Updates Members Public

Another hot topic from the Fall 2021 eBay Seller Update was changes to the user agreement. In this case, it wasn't so much the content of the changes that got sellers talking, but the lack of transparency and clear, direct communication.


eBay

Service Metrics Item Not Received Report Bug Members Public

eBay sellers report bug in Service Metrics affecting downloading reports for Item Not Received cases.


Tech Issues

eBay Testing New Thumbnail Display For Variations Members Public

It looks like eBay is testing out some changes to how variation listings are displayed using thumbnails instead of text based drop down menus.


Tools

eBay Fall 2021 Update Members Public

eBay Fall 2021 Seller Update is here! Category & item specifics changes; coded coupon, promoted listings, stores, & reporting enhancements; multi-user account access & 2 factor verification plus User Agreement updates!


eBay

eBay's Growing Chargeback Problem Members Public

Chargebacks have become a hot button topic for sellers as the Managed Payments transition nears completion. What can eBay do to address this growing problem?


Fees & Payments

Seller Spotlight: Dorm Room Games Members Public

Dorm Room Games sells video games, comics, art, trading cards, tabletop gaming, entertainment/pop culture related products, collectibles & more!


Seller Spotlight

eBay Q2 2021 Earnings Call - Commentary Members Public

Highlights and commentary on eBay's Q2 2021 earnings call from an experienced seller perspective.


eBay

eBay Automated Promoted Listings Members Public

Pros and cons of eBay's new Automated Promoted Listings feature.


Ads

Seller Spotlight: Less Than Three Records Members Public

Less Than Three Records sells collectible music and art including colored vinyl records, audiophile vinyl and CDs, autographed CDs, art prints, gig posters, movie posters, and more.


Seller Spotlight

eBay Open Online - Day 3 Members Public

eBay Open Online - Day 3 Recap. Highlights include Seller Engagement, onsite marketing strategies, seller led sessions, and closing remarks from SVP & GM North America Jordan Sweetnam.


eBay Open

eBay Changes Item Not Received Claim Process Members Public

eBay made an unannounced change to the Item Not Received process, holding seller funds & causing frustration.


eBay

California Cities Concerned About Tax Revenue Inequity Members Public

League of California Cities focuses on Amazon tax revenue sharing, but could there be implications for eBay too?


Taxes

Why Are eBay Managed Payments Fees So Complicated? Members Public

One of the most common questions I see with Managed Payments is - how does eBay calculate the fees? It may seem like an easy question, but the truth is - it's complicated.


Fees & Payments

eBay Overcharges for Standard Envelope Before Price Increase Members Public

eBay announced on August 26th there would be a $0.02 price increase for Standard Envelope shipping effective August 29th, but sellers are reporting being charged the higher prices starting on August 27th.


Tech Issues

eBay Increases Price for Standard Envelope Members Public

eBay to increase Standard Envelope price by $0.02 effective August 29th, 2021.


eBay

eBay External Promoted Listings - Questions & Suggestions Members Public

eBay needs to provide more transparency & better reporting for External Promoted Listings to convince sellers this new option adds value for their businesses.


Ads

eBay Standard Envelope Offered In Categories That Don't Qualify Members Public

Seller reports eBay Standard Envelope shipping option is being added to some items in categories that don't qualify, causing the seller to chose between losing money or disappointing the buyer.


Tech Issues
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