Liz Morton

Liz Morton is founder and editor of Value Added Resource. She spent 17+ years operating ecommerce businesses before launching VAR. Her reporting focuses on seller experience, marketplace strategy and corporate accountability.

eBay Changes Item Not Received Claim Process Members Public

eBay made an unannounced change to the Item Not Received process, holding seller funds & causing frustration.


eBay

Is eBay Skipping Weekly Managed Payments Payout 8-31-21? Members Public

eBay sellers report possible skipped payouts for August 31, 2021.


Fees & Payments

eBay Final Value Fee Increase For Luxury Handbags Sept 30 Members Public

eBay announces Final value fee increase in the Women's Bags & Handbags category effective September 30, 2021


News

eBay Offers Protections For Sellers Affected By Hurricane Ida Members Public

eBay promises automatic protections for late shipment rates, tracking upload rates, & item not received cases for sellers affected by Hurricane Ida.


News

Seller Spotlight: Less Than Three Records Members Public

Less Than Three Records sells collectible music and art including colored vinyl records, audiophile vinyl and CDs, autographed CDs, art prints, gig posters, movie posters, and more.


Seller Spotlight

eBay Overcharges for Standard Envelope Before Price Increase Members Public

eBay announced on August 26th there would be a $0.02 price increase for Standard Envelope shipping effective August 29th, but sellers are reporting being charged the higher prices starting on August 27th.


Tech Issues

eBay's Seller Trust Problem Members Public

An open letter to eBay CEO Jamie Iannone on transparency, integrity, feedback and gaining seller trust.


eBay

eBay Increases Price for Standard Envelope Members Public

eBay to increase Standard Envelope price by $0.02 effective August 29th, 2021.


eBay

Why Are eBay Managed Payments Fees So Complicated? Members Public

One of the most common questions I see with Managed Payments is - how does eBay calculate the fees? It may seem like an easy question, but the truth is - it's complicated.


Fees & Payments

eBay Managed Payments Reporting Bug Members Public

Seller reports bug in Managed Payments reporting for Payouts.


Tech Issues

eBay External Promoted Listings - Questions & Suggestions Members Public

eBay needs to provide more transparency & better reporting for External Promoted Listings to convince sellers this new option adds value for their businesses.


Ads

eBay CEO Jamie Iannone Pushes Focus On High Value Buyers Members Public

CEO Jamie Iannone highlighted his focus on high value buyers in eBay's Q2 2021 earnings call. How does that strategy sit with eBay sellers?


eBay

eBay Standard Envelope Offered In Categories That Don't Qualify Members Public

Seller reports eBay Standard Envelope shipping option is being added to some items in categories that don't qualify, causing the seller to chose between losing money or disappointing the buyer.


Tech Issues

eBay Same Zip Code Tracking Scams Members Public

Same zip code tracking fraud has been on a problem on eBay for decades - why don't they do more to protect buyers and sellers?


Shipping

eBay Multi-Location Shipping API Members Public

eBay's Multi-Location Shipping feature announced in Q4 2020 held a lot of promise, but seems to have been a slow starter. What happened?


Tools

Not Eligible For eBay Purchase Protection Program Error Members Public

eBay listings intermittently show not eligible for eBay Moneyback Guarantee in error. What's really going on?


Tech Issues

eBay Q2 2021 Earnings Call - Commentary Members Public

Highlights and commentary on eBay's Q2 2021 earnings call from an experienced seller perspective.


eBay

eBay Shipping Location Errors Members Public

eBay error blocks shipping locations for some users on Best Offer and Global Shipping Program sales.


Tech Issues
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