eBay announced today sellers affected by Hurricane Ida will receive automatic protections for late shipments and item not received cases as well as feedback removal and service metrics protections.
Hurricane Ida is disrupting transportation lines across parts of the US Southeast region. We are closely monitoring the situation.
If you are involved in an eBay transaction with a buyer or seller in affected areas, please note that their ability to communicate or complete your transaction may be delayed due to these severe conditions. We encourage you to be patient in this matter, both throughout the transaction and when providing feedback after your item arrives.
As a seller, you do not need to worry about your seller performance. If your business is impacted, eBay will automatically protect your seller performance, including:
- Your late shipment rate
- Your valid tracking upload rate
- “Item not received” cases due to late delivery as long as you uploaded tracking and have a physical scan from the carrier before a case was opened
We will also remove any associated negative and neutral feedback and these cases will not impact your service metrics rating. You do not need to contact Customer Service at this time.
Please stay safe.