Customer Service
Learn all about customer service issues impacting ecommerce marketplace sellers.
eBay Community Chat 1-26-22 - Where's The Customer Service? Paid Members Public
Another week, another chat with eBay community staff. While there were a wide range of topics discussed, many shared a common frustration with a lack of customer service.
eBay Redirects Users From Facebook Back To The Community Paid Members Public
eBay for Business on Facebook is now directing sellers back to the community for support in apparent attempt to reverse course on strategic mis-step.
First eBay Community Chat Of 2022 - Deja Vu All Over Again? Paid Members Public
It's weekly eBay community chat time again & so far 2022 in the chat is picking up where 2021 left off with many seller questions & few helpful eBay staff answers.
Does eBay Really Care About Seller Engagement? Paid Members Public
eBay leadership says they value seller feedback & engagement - are they living up to their commitment or is it just lip service?
What Happened To eBay Customer Support? Paid Members Public
Customer support has long been a sore spot for eBay sellers. Many sellers feel like eBay expects them to bend over backward to provide impeccable service to buyers, but doesn't hold themselves to the same high standards when it comes to the support available to sellers.
What Should A Seller Do When eBay Support Fails? Paid Members Public
eBay glitch negatively impacts a seller & support options have failed - what else can they do?
Is eBay Concierge Customer Support Going Away? Paid Members Public
Sellers speculate eBay Concierge Support program may be being phased out with no warning or explanation.
eBay Experts - Seller Powered Customer Service Paid Members Public
eBay has teamed up with Limitless Tech to develop a new customer service program that leverages the knowledge and experience of eBay’s existing seller base with a gig economy pitch.
