Value Added Resource Week In Review 11-12-23

Liz Morton
Liz Morton


Welcome to the Value Added Resource ecommerce news week in review!

eBay News

We kicked off the week with a pre-earnings look at highlights and lowlights from Q3 and what's happening so far in Q4, including leadership changes and corporate news, AI tools and new features, Promoted Listings initiatives and more!

eBay Q3 2023 Pre-Earnings Countdown & Highlights
eBay Q3 earnings are just around the corner - take a look back at highlights from Q3 & what’s happening so far in Q4 before the report!

eBay reported Q3 earnings on November 7th with disappointing results and weak guidance indicating a softer than expected Q4 holiday season.

While CEO Jamie Iannone and CFO Steve Priest were quick to blame the dismal performance on external macroeconomic conditions, perhaps it would be wise to earnestly reflect on the many internal factors including management misexecution, failed strategies, and ongoing technical blunders that have gotten eBay where it is today.

eBay Disappoints With Q3 2023 Results & Weak Q4 Guidance
eBay released Q3 2023 earnings on November 7, with disappointing results and weak guidance for Q4 raising concern among investors.

eBay has added generative AI capability and scheduling to Social beta tool, giving sellers more ways to optimize their social media sharing - but without fee discounts or other incentives, why would sellers want to drive traffic to eBay instead of selling directly through social channels or their own website?

eBay Adds AI Captions & Scheduling To Social Sharing Tool
eBay has added AI generated captions & scheduling to Social sharing tool, giving sellers more ways to optimize social posts to drive traffic.

eBay has finally officially announced that recent changes sellers have been seeing to how their feedback is displayed are an intentional update, not a glitch.

Going forward, feedback will display in "Most Relevant" sort order instead of "Most Recent" and sellers will soon start to see images buyers have left with feedback as well.

It’s Official - eBay Feedback Now Includes Pictures, Most Relevant Instead Of Most Recent Sorting
eBay announcement confirms changes to show Most Relevant feedback instead of Most Recent are intentional update, not glitch.

eBay suffered a major server error meltdown on November 8th preventing sellers from listing, printing labels, reading messages and using other critical business functions of the site.

eBay Server Errors Prevent Listing, Printing Labels 11-8-23
eBay sellers report server errors preventing them from creating listings & printing shipping labels November 8, 2023.

Other Ecommerce News

Postage service provider Pirate Ship is advising customers that prices will be changing for some USPS services effective November 18 due to adjustments to the USPS Connect Ecommerce program.

Pirate Ship Announces USPS Priority & Ground Advantage Rate Changes November 18
Pirate Ship announces rate changing for some USPS services November 18 due to adjustments to USPS Connect Ecommerce program.

TikTok is partnering with Entrupy and Real Authentication to enhance trust for pre-owned luxury handbag sales as the social media giant pushes further into US ecommerce space.

TikTok Shop Taps Entrupy & Real Authentication For Pre-Owned Luxury Handbag Certification
TikTok Shop partners with Entrupy & Real Authentication to enhance trust for pre-owned luxury handbags sold on the platform.

Bonanza marketplace is forging ahead with controversial new shipping program, with some exemptions in place in an attempt to address previous seller backlash.

Bonanza Forges Ahead With Controversial Shipping Program
Bonanza is forging ahead with controversial shipping program requiring sellers to purchase labels from the site or pay $2 fee.

Amazon Buy With Prime Assist lets ecommerce merchants outsource certain customer service tasks to Amazon with no additional fees and 24/7 human-powered chat support.

Amazon Buy With Prime Assist Offers Customer Service Solution For Ecommerce Merchants
Amazon Buy With Prime Assist lets merchants outsource certain customer service tasks with no additional fees & 24/7 human chat support.

UK marketplace OnBuy recently celebrated their 7th anniversary with CEO Cas Paton revealing some big news about a new investor and plans to expand internationally in 2024.

OnBuy Marks 7th Birthday With New Investment, International Expansion Plans
OnBuy recently celebrated 7th anniversary with big news about a new investor & international expansion plans for 2024.


Etsy has updated the seller details section of listings, adding an open-ended text box for sellers to provide any additional business or contact information that may be needed to comply with various regulatory and legal requirements.

Etsy Removes Required Seller Details From UK & EU Stores, Leaving Sellers Legally Exposed
Sellers in EU & UK have been left exposed to legal ramifications as Etsy removes required seller details from item pages.

And eBay has finally released the full agenda for the last Seller Check In of the year with a holiday-themed event scheduled for November 16.

eBay Holiday Seller Check In Slated For November 16, 2023
eBay’s last Seller Check In for 2023 is just around the corner with holiday-themed event slated for November 16.
Week In Review

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Liz Morton is a seasoned ecommerce pro with 17 years of online marketplace sales experience, providing commentary, analysis & news about eBay, Etsy, Amazon, Shopify & more at Value Added Resource!