Returns

Amazon Stops Returns On Custom & Personalized Items Members Public

Amazon announces custom & personalized items will no longer be eligible for returns effective February 15.


Amazon

eBay Brings Free Returns For Car Part Fitment To US Members Public

eBay will cover return shipping cost of some Parts & Accessories returns starting January 17, 2023.


eBay

Is eBay Ending Return Shipping Label Program? Members Public

Seller reports customer service reps say eBay is discontinuing purchasing return labels on the platform - is it true?


eBay

Is It Time To Reconsider Free Returns In Ecommerce? Members Public

With rising shipping costs, some retailers are rethinking free returns - is it time for marketplaces to do the same?


Returns

Amazon Walks Back Extended Holiday Returns Members Public

Amazon walks back extended holiday return policy in response to seller feedback.


Amazon

PayPal Ending Return Shipping On Us Program Members Public

PayPal announces Return Shipping On Us program will end November 27, 2022.


PayPal

eBay Forces Returns In Motors, Some Protection For Fitment Members Public

eBay forces returns in Motors Parts & Accessories, but provides some protection for compatibility & fitment.


eBay

eBay's New Return Reason For Car Parts Could Be Costly For Sellers Members Public

Unannounced return policy change for eBay Motors could cost sellers big money in not as described returns.


eBay

eBay Buyer Asks - Item Not Received Or Missing Pieces? Members Public

eBay return reasons & claims are so overly complicated, even support doesn't know how to help this buyer.


Returns

eBay Pilot Program Extends Holiday Return Time Frame Members Public

eBay confirms pilot program extends holiday return timeframe past seller's 30 day return period.


Tech Issues

Is eBay Testing New Seller Protections For Returns? Members Public

eBay is testing requiring buyers to upload pictures for Not As Described returns - will this give sellers more protection?


eBay

eBay Motors Parts & Accessories Category Update Disables Returns Members Public

eBay Motors Parts & Accessories sellers report category updates have disabled their ability to set return policies.


Tech Issues

Is eBay Extending Return Window For Buyers? Members Public

Sellers report increase in time given for buyers to ship returns - glitch, policy confusion or unannounced change?


eBay

Has eBay Changed Policy For Returns In Managed Payments? Members Public

Sellers report funds no longer being held for remorse returns in eBay Managed Payments.


Fees & Payments