Returns
Ecommerce returns and reverse logistics
eBay Buyers Perplexed By Parts & Accessories Guaranteed Fit Eligibility & Returns Process Paid Members Public
eBay Motors Guaranteed Fit returns process and eligibility requirements leave buyers confused and disappointed with little help from support.
Amazon Forcing Free Instant Replacement For Returns On Some Seller-Fulfilled Orders Paid Members Public
Amazon will allow buyers to receive free instant replacements for returns on some seller-fulfilled orders, starting February 12, 2024.
Pitney Bowes & PackageHub Partner On National ‘No-Box/No-Label’ Returns Drop-off Network Paid Members Public
Pitney Bowes & PackageHub launch national returns drop-off network to enable no-box & no-label returns at 1,000 locations across the US.
eBay Bug Moves Return Policy Under Description On Listings Paid Members Public
Sellers notice their Return Policy information has moved to a new place listings as eBay unveils new View Item Page design.
Amazon Faces Class Action For Recharging Instant Refunds On Returned Goods Paid Members Public
Amazon hit with class action alleging they wrongfully recharged for items returned on time & in original condition.
Amazon Looks To Cut Costs Of Free Returns Paid Members Public
Amazon's cost cutting moves continue with a new policy that will charge a fee for some return options that used to be free.
Amazon Tags Frequently Returned Items, Encourages Buyers To Do More Research Paid Members Public
Amazon Frequently Returned Item tag warns of potential product issues, encourages reading details & reviews.
Amazon Stops Returns On Custom & Personalized Items Paid Members Public
Amazon announces custom & personalized items will no longer be eligible for returns effective February 15.
eBay Brings Free Returns For Car Part Fitment To US Paid Members Public
eBay will cover return shipping cost of some Parts & Accessories returns starting January 17, 2023.
Is eBay Ending Return Shipping Label Program? Paid Members Public
Seller reports customer service reps say eBay is discontinuing purchasing return labels on the platform - is it true?
Is It Time To Reconsider Free Returns In Ecommerce? Paid Members Public
With rising shipping costs, some retailers are rethinking free returns - is it time for marketplaces to do the same?
Amazon Walks Back Extended Holiday Returns Paid Members Public
Amazon walks back extended holiday return policy in response to seller feedback.
PayPal Ending Return Shipping On Us Program Paid Members Public
PayPal announces Return Shipping On Us program will end November 27, 2022.
eBay Forces Returns In Motors, Some Protection For Fitment Paid Members Public
eBay forces returns in Motors Parts & Accessories, but provides some protection for compatibility & fitment.
eBay's New Return Reason For Car Parts Could Be Costly For Sellers Paid Members Public
Unannounced return policy change for eBay Motors could cost sellers big money in not as described returns.
eBay Buyer Asks - Item Not Received Or Missing Pieces? Paid Members Public
eBay return reasons & claims are so overly complicated, even support doesn't know how to help this buyer.
eBay Pilot Program Extends Holiday Return Time Frame Paid Members Public
eBay confirms pilot program extends holiday return timeframe past seller's 30 day return period.
Is eBay Testing New Seller Protections For Returns? Paid Members Public
eBay is testing requiring buyers to upload pictures for Not As Described returns - will this give sellers more protection?
