Ecommerce returns and reverse logistics

Mercari Backtracks On New Return Policy, Reverts Back To Not As Described Only Members Public

A month after launching returns for any reason, Mercari reverts to previous policy only allowing returns for damaged or not as described items.


Amazon FBA High Returns Fees Coming In June 2024 Members Public

Amazon will begin charging a returns processing fee for Fulfilled By Amazon (FBA) products with a high return rate, effective June 1, 2024.


eBay Buyers Perplexed By Parts & Accessories Guaranteed Fit Eligibility & Returns Process Members Public

eBay Motors Guaranteed Fit returns process and eligibility requirements leave buyers confused and disappointed with little help from support.


Amazon Forcing Free Instant Replacement For Returns On Some Seller-Fulfilled Orders Members Public

Amazon will allow buyers to receive free instant replacements for returns on some seller-fulfilled orders, starting February 12, 2024.


Pitney Bowes & PackageHub Partner On National ‘No-Box/No-Label’ Returns Drop-off Network Members Public

Pitney Bowes & PackageHub launch national returns drop-off network to enable no-box & no-label returns at 1,000 locations across the US.

Pitney Bowes

eBay Bug Moves Return Policy Under Description On Listings Members Public

Sellers notice their Return Policy information has moved to a new place listings as eBay unveils new View Item Page design.


Amazon Faces Class Action For Recharging Instant Refunds On Returned Goods Members Public

Amazon hit with class action alleging they wrongfully recharged for items returned on time & in original condition.


Amazon Looks To Cut Costs Of Free Returns Members Public

Amazon's cost cutting moves continue with a new policy that will charge a fee for some return options that used to be free.


Amazon Tags Frequently Returned Items, Encourages Buyers To Do More Research Members Public

Amazon Frequently Returned Item tag warns of potential product issues, encourages reading details & reviews.


Amazon Stops Returns On Custom & Personalized Items Members Public

Amazon announces custom & personalized items will no longer be eligible for returns effective February 15.


eBay Brings Free Returns For Car Part Fitment To US Members Public

eBay will cover return shipping cost of some Parts & Accessories returns starting January 17, 2023.


Is eBay Ending Return Shipping Label Program? Members Public

Seller reports customer service reps say eBay is discontinuing purchasing return labels on the platform - is it true?


Is It Time To Reconsider Free Returns In Ecommerce? Members Public

With rising shipping costs, some retailers are rethinking free returns - is it time for marketplaces to do the same?


Amazon Walks Back Extended Holiday Returns Members Public

Amazon walks back extended holiday return policy in response to seller feedback.


PayPal Ending Return Shipping On Us Program Members Public

PayPal announces Return Shipping On Us program will end November 27, 2022.


eBay Forces Returns In Motors, Some Protection For Fitment Members Public

eBay forces returns in Motors Parts & Accessories, but provides some protection for compatibility & fitment.


eBay's New Return Reason For Car Parts Could Be Costly For Sellers Members Public

Unannounced return policy change for eBay Motors could cost sellers big money in not as described returns.


eBay Buyer Asks - Item Not Received Or Missing Pieces? Members Public

eBay return reasons & claims are so overly complicated, even support doesn't know how to help this buyer.