Customer Service
Learn all about customer service issues impacting ecommerce marketplace sellers.
16,000 Shopify Plus Merchants Set To Lose Dedicated Support Paid Members Public
Leaked email shows Shopify is cutting dedicated support for ~16,000 Shopify Plus merchants as cost cutting continues.
Are eBay Anchor & Enterprise Stores Not Getting Support They Pay For? Paid Members Public
eBay Anchor & Enterprise sellers question value of store subscription as dedicated support increasingly difficult to access.
The $12 Million Question: What Happened to eBay Phone Support? Paid Members Public
eBay reports $12 Million in increased customer service costs while sellers struggle to get phone support - is AI taking over?
eBay Has A New Head Of Customer Service Experience - Again Paid Members Public
Ty Baker is eBay's new Header of Customer Service after Nancy Vega departed the company last month.
Shopify Outsources Support After Layoffs Paid Members Public
After laying off 1000 employees in July, Shopify is filling in the gaps with outsourced support from TaskUs.
Etsy Says Support Has Expanded, But Sellers Aren't Seeing It Paid Members Public
Etsy announces 24/7 chat support for sellers with no policy violations, but some question how violations are defined.
Open Letter: eBay Customer Service & Seller Engagement Failure Paid Members Public
Open letter from a seller to eBay management about failures in customer service & seller engagement.
Will eBay's New Social Media Hire Improve Seller Engagement? Paid Members Public
eBay has a new social media manager - what could it mean for seller engagement & social commerce efforts?
eBay Community Chat Changes -Less Engagement & Support Paid Members Public
eBay community staff announce weekly open-ended chat being discontinued, replaced with monthly chat on limited topics.
eBay Community Solutions - How Much Control Is Too Much? Paid Members Public
eBay community staff empowered to mark posts solved without input from author - will it impact free expression in the forum?
Do You Trust eBay's Verification Process For Social Support? Paid Members Public
Users express privacy & security concerns about verification process on eBay's social support channels.
eBay Has A New Head Of Customer Experience Paid Members Public
Nancy Vega is the new Head of Customer Experience at eBay, quietly taking on the role back in December.
eBay Growth Advisors Engage With Sellers Paid Members Public
Sellers say eBay has been cold calling & emailing a pitch to have a growth advisor review accounts & make suggestions.
eBay Community Chat 1-26-22 - Where's The Customer Service? Paid Members Public
Another week, another chat with eBay community staff. While there were a wide range of topics discussed, many shared a common frustration with a lack of customer service.
eBay Redirects Users From Facebook Back To The Community Paid Members Public
eBay for Business on Facebook is now directing sellers back to the community for support in apparent attempt to reverse course on strategic mis-step.
First eBay Community Chat Of 2022 - Deja Vu All Over Again? Paid Members Public
It's weekly eBay community chat time again & so far 2022 in the chat is picking up where 2021 left off with many seller questions & few helpful eBay staff answers.
Does eBay Really Care About Seller Engagement? Paid Members Public
eBay leadership says they value seller feedback & engagement - are they living up to their commitment or is it just lip service?
What Happened To eBay Customer Support? Paid Members Public
Customer support has long been a sore spot for eBay sellers. Many sellers feel like eBay expects them to bend over backward to provide impeccable service to buyers, but doesn't hold themselves to the same high standards when it comes to the support available to sellers.
