Liz Morton

Liz Morton is a 17 year ecommerce pro turned indie investigative journalist providing ad-free deep dives on eBay, Amazon, Etsy & more, championing sellers & advocating for corporate accountability.

eBay May Seller Check-In Members Public

Highlights & Commentary on eBay's May 2021 Seller Check-In.


eBay

eBay Tracking Numbers Not Showing In Seller Hub Members Public

Glitch is causing tracking numbers not to be visible for both buyers and sellers on some orders.


Tech Issues

eBay Retiring File Exchange Members Public

It's official, eBay will be retiring the File Exchange program and moving sellers to Seller Hub Reports instead, effective June 15th 2021.


Tools

Do eBay Fees Include Tax? Members Public

eBay Managed Payments fees include sales tax, causing controversy and confusion among sellers.


Fees & Payments

eBay Seeks To Reduce Friction In Personalized Shopping Members Public

CEO Jamie Iannone told investors that eBay is working to reduce friction in the personalized buying experience. Today eBay UK announced it was launching this new feature with a special fee discount promotion.


Tools

Motors Parts & Accessories Next In eBay Vertical Strategy Members Public

Parts & Accessories, one of the largest categories with over 120 million live listings, may be next in line for eBay's vertical strategy.


News

eBay Category Changes Cause Frustration and Glitches Members Public

eBay made some big changes to category structures resulting in user frustration and technical issues.


Tech Issues

eBay Retires PowerSeller Program Members Public

eBay is retiring the long running Power Seller program in favor of Top Rated Seller program instead.


News

Is eBay Concierge Customer Support Going Away? Members Public

Sellers speculate eBay Concierge Support program may be being phased out with no warning or explanation.


eBay

eBay April Seller Check In Members Public

Highlights & Commentary on eBay's April 2021 Seller Check-In


eBay

My eBay Sneaker Authenticity Guarantee Buying Experience - Update Members Public

Why are sneakers below $150 showing Authenticity Guaranteed and what is eBay doing about it?


Authenticity Guarantee

eBay Promoted Listings Problems Members Public

I've noticed an uptick in the last few days of sellers posting in the community about technical problems with Promoted Listings. With eBay leaning very heavily on advertising for revenue growth, they cannot afford technical glitches and execution failures here.


Ads

eBay Introduces the Listing Quality Report - Again Members Public

eBay has recently "introduced" the Listing Quality Report again. Hopefully Harry Temkin has finally taken this tool from an "early stages, work in progress" to a completed, tested, ready for Prime time product.


Tools

New Advertising Options On The Way For eBay Sellers? Members Public

In Wednesday's Q1 2021 earnings call, eBay CEO Jamie Iannone made a comment about new advertising opportunities in development. While there aren't a lot of specifics yet, reactions in the seller community were mixed.


Ads

eBay Q1 2021 Earnings Call - Commentary Members Public

eBay released Q1 2021 results yesterday. I'll leave the financial analysis to experts in that field, however several things jumped out to me as a seller while listening to the call.


eBay

eBay Sneaker Authenticity Guaranteed? Members Public

eBay's Authentication Guarantee for sneakers causes confusion and disappointment.


Authenticity Guarantee

eBay Sellers Report Shipping Glitches As Standard Envelope Service Expands Members Public

Sellers report shipping problems as eBay expands Standard Envelope service to more categories.


Tech Issues

eBay Scan To List - Magic The Gathering Cards Members Public

eBay officially announces support for Pokémon and Yu-Gi-Oh! cards as well as Magic the Gathering with the Scan To List tool.


Tools
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