eBay Hires Walmart, Amazon Alum Andres Gonzalez To Lead Global Shipping & Authentication
eBay has hired longtime supply chain executive Andres Gonzalez as VP & GM Global Shipping and Authentication, bringing extensive ecommerce fulfillment and logistics experience from Walmart and Amazon to the role.
Gonzalez announced the move on LinkedIn this week, calling Shipping and Authentication "must-win priorities" for eBay and saying the opportunity is to make selling and buying "simpler, more seamless and more trusted at every step."
He joins eBay after more than 16 years at Walmart across two stints, most recently leading end-to-end supply chain strategy, ecommerce fulfillment and last mile operations.
Earlier in his career, Gonzalez spent nearly four years at Amazon Global Cross Border overseeing parcel operations, procurement and network strategy, along with about a year and a half leading supply chain and logistics operations at Peloton.
Gonzalez arrives as eBay increasingly looks to shipping as a source of revenue. Shipping revenue grew double digits year over year in Q2 2026, with a majority of UK C2C transactions now processed through Simple Delivery managed shipping.
The company's Q3 outlook also identified shipping, along with advertising and payments, as a positive contributor to take rate.
Shipping also feeds into eBay's headline Gross Merchandise Volume, which includes shipping fees and taxes. That means higher shipping charges can lift reported GMV without any corresponding increase in the value of merchandise sold.
eBay is leaning more heavily on buyer fees and shipping as it eliminates or reduces traditional seller fees for private sellers in the UK, Germany and Australia. It did not disclose in Q2 how much revenue it has given up through those fee changes or how much it is recovering through buyer fees and shipping.
The company is also expanding eBay International Shipping, replacing the Global Shipping Programme in the UK and rolling the service out to Germany beginning in September.
Liz Morton
Under eBay International Shipping, sellers ship domestically to an eBay hub, with eBay taking over customs processing and the international leg of delivery along with many returns and claims.
In the US, eBay is testing Managed Shipping with invited sellers in limited areas and categories, including some clothing, shoes and accessories, and jewelry listings priced at $200 or less.
eBay sets the shipping rate paid by the buyer and provides the seller with a prepaid label, then assumes responsibility for certain loss and damage claims once the package is accepted by the carrier.
Management did not address the US test during the Q2 earnings call, even while highlighting shipping as a growing revenue contributor.
eBay has also been adding protections for sellers who purchase labels through the platform, most recently saying it will handle refund requests for some delayed deliveries, building on Item Not Received protections introduced last year.
Liz Morton
Shipping programs are also contributing to higher transaction losses, which increased from $86 million in Q2 2025 to $133 million in Q2 2026, with eBay attributing the rise in part to higher consumer protection losses from shipping programs and customer experience enhancements.
eBay's handling of recent USPS Ground Advantage price changes has also frustrated US sellers. The company gave just one day’s notice of a July rate increase, then announced another increase in August two days after the new prices had already taken effect, while changes to ounce-based pricing for some rural ZIP codes have added further confusion.
Gonzalez is also taking over Authentication as eBay expands its physical operations and brings more transactions into Authenticity Guarantee.
eBay and TCGPlayer this week marked the expansion of operations at the company's 145,000-square-foot Louisville, Kentucky Authentication Center, which handles sneaker authentication alongside TCGPlayer trading card verification, sorting and fulfillment.
Liz Morton
The expansion follows eBay's decision last year to close TCGPlayer's Syracuse Authentication Center and consolidate those operations in Kentucky, laying off more than 200 unionized TCGPlayer employees in the process.
The company launched trading card authentication in the UK earlier this year, is lowering the US eligibility threshold from $250 to $200, and is preparing redesigned packaging after longstanding complaints about raw cards moving around inside existing holders.
Liz Morton
Meanwhile, CEO Jamie Iannone has repeatedly said that, to his knowledge, no counterfeit products have passed through eBay authentication, despite documented examples to the contrary.
Liz Morton
Gonzalez said he plans to bring a "customer-backwards mindset," operational excellence and a bias for action to both Shipping and Authentication, while asking users for feedback on what is working and where eBay can improve.
What shipping and authentication issues would you like to see new VP & GM Andres Gonzalez tackle first? Let us know in the comments below!
