Liz Morton

Liz Morton is a 17 year ecommerce pro turned indie investigative journalist providing ad-free deep dives on eBay, Amazon, Etsy & more, championing sellers & advocating for corporate accountability.

eBay & Samsung Bend Rules In Certified Refurbished Promo Members Public

eBay & Samsung offer free gift card with purchase of certified refurbished phones, but only with14 day returns instead of 30 days promised to buyers.


eBay Refurbished

Are eBay Category Changes Impacting Buyer Experience? Members Public

eBay sellers are in an uproar over changes to category structure and item specifics that have thrown their listings into disarray this week - but how is it affecting the buyer experience?


eBay

eBay Glitch Sets View Counter Back To Zero Members Public

eBay sellers report listing view counts have been randomly reset to 0 - will they return or are they gone for good?


Tech Issues

eBay Teases New Payout Timing Options? Members Public

"Improved shipping label experience, new payout timing options, and more" - is eBay rolling out new payout timing options or is it another communication failure?


Fees & Payments

eBay Collection & Price Guide For Trading Cards Members Public

eBay introduced Price Guide and Collections beta for Trading Cards in August. Get a first look at how this new feature works, both on desktop and in the eBay mobile app.


Tools

eBay Standard Envelope Category Problems Members Public

Sellers report eBay Standard Envelope service is not available for one of the new postcard categories.


Shipping

eBay Sellers Incur Gallery Plus Fees Due to Category Changes Members Public

Sellers report being charged additional $1.00 per listing Gallery Plus fees for items automatically moved to new categories as part of the Fall Update.


Tech Issues

eBay Category & Item Specifics Changes 10-12-21 Members Public

If you're seeing changes to categories, saved searches, and item specifics on eBay today - it's a feature, not a bug!


Tools

Is eBay Charging Insertion Fees For Listing Revisions? Members Public

eBay sellers report possible glitch in the listing process showing additional insertion fees for revising listings.


Tech Issues

Sellers Grow Weary of eBay's Vertical Strategy Focus Members Public

Sellers are starting to lose patience with the slow pace of eBay's vertical strategy, especially when it seems "tone deaf" or exclusionary.


eBay

eBay Sellers Continue To Report Drops In Impressions & Sales Members Public

Many sellers have been struggling for weeks with drastic drops in impressions, clicks & sales. One seller even shows lower Promoted rates also negatively impacts *organic* impressions- defying all logic of how organic traffic should work.


Tech Issues

eBay Managed Payments Reporting Problems With Foreign Currency Members Public

As eBay nears completion of the transition to Managed Payments, sellers are concerned about financial reporting for foreign currency transactions on non-US eBay sites.


Fees & Payments

eBay Sellers Frustrated With Community Forum Glitches Members Public

eBay community users expressed frustration with ongoing forum technical issues in the weekly eBay chat.


Tech Issues

eBay Listing Quality Report Still Has Data Errors Members Public

eBay has updated the Listing Quality Report but the new data fields are displaying inaccurate information. Will eBay ever learn to test these things before releasing them?


Tools

Does eBay Really Care About Seller Engagement? Members Public

eBay leadership says they value seller feedback & engagement - are they living up to their commitment or is it just lip service?


eBay

eBay Places Restrictions on USPS Media Mail Members Public

Sellers report receiving emails from eBay about new restrictions on using USPS media mail - what does this mean for the future of media mail on the platform?


Shipping

eBay Feedback Pages Time Out Error Members Public

eBay feedback pages time out & can't load, preventing users from using feedback to vet sellers & buyers on the platform.


Tech Issues

eBay September Seller Check In Members Public

Highlights & Commentary on eBay's September 2021 Seller Check-In.


eBay
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