eBay has acknowledged a new/current issue that is causing inaccurate view counts to show for some users.
There is a known issue some are experiencing where view counts are off. It's correct on the back end, but not being reflected accurately for your view. The tech team is aware and working on a fix but it never hurts to provide them with more examples. If you'd like to be added to the ticket, go here to find what info you'll need to provide Customer Support.
Incorrect number of views showing (May 14, 2022)
Reference ID: ALERT13785
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This article was originally published October 14th, 2021 and was about a specific technical glitch that was occurring at that time.
If you're seeing changes to your view counts today, it may be related to changes in the 2022 Spring Seller Update to how eBay is counting page views - basically they are now filtering out "non-human" bot traffic.
This update has also changed the timeframe that eBay is using for the default display of view counts - it's now a rolling 30 day calculation instead of lifetime. So if you're suddenly seeing 0 views, it could be because you haven't had any in the previous 30 days.
I'm seeing a lot of reports from sellers stating the view counts on their listings have been randomly reset to 0.
It's unclear if these sellers are all in categories affected by this week's category and item specifics updates, but the timing of this issue would seem to make it likely connected to the updates in some way.
Here's just a sampling of reports from across the eBay community and social media.
My guess is this is a temporary glitch caused by eBay moving items into different categories. If so, hopefully the view numbers will be restored within 24-48 hours, as eBay has indicated that may be the time it takes for the new changes to get completely ironed out.
I have seen no official eBay response to this specific issue yet, but will update if they do post an announcement.
As usual, the eBay Systems Status page shows no current disruptions or outages, despite an overwhelming amount of evidence in eBay's own community forums to the contrary.
Have views on your listings reset to zero in the last few days? Is so, are the listings in categories affected by this week's updates? Let me know in the comments below!