eBay Bot Detection Goes Awry, Stops Users From Accessing Site

Liz Morton
Liz Morton


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eBay users are being stopped in their tracks as sensitive security setting incorrectly flags them as bots.

Pardon Our Interruption message
This message has just appeared and now I can’t get into Ebay. Any ideas how I resolve this issue. Thanks

This message has just appeared and now I can't get into Ebay. Any ideas how I resolve this issue. Thanks

Pardon Our Interruption - The New Ebay Experience
In the middle of bidding on 30+ auctions, while adding bids to get sign-out because the ebay bot thinks i am a bot and i lost several auctions. Thank you ebay for another brilliant idea, knock your power buyers out in the middle of auctions!! Yes i am a power user moving with super-human speed…

In the middle of bidding on 30+ auctions, while adding bids to get sign-out because the ebay bot thinks i am a bot and i lost several auctions.

Thank you ebay for another brilliant idea, knock your power buyers out in the middle of auctions!!

We think you are a BOT
Getting this message when changing seller. only seems to be on FIREFOX. ” As you were browsing eBay, something about your browser made us think you were a bot. There are a few reasons this might happen: You’re a power user moving through this website with super-human speed. You’ve disabled JavaScri…

Getting this message when changing seller. only seems to be on FIREFOX.

"As you were browsing eBay, something about your browser made us think you were a bot. There are a few reasons this might happen:

You're a power user moving through this website with super-human speed.
You've disabled JavaScript in your web browser.
A third-party browser plugin, such as Ghostery or NoScript, is preventing JavaScript from running."

Is this an Ebay problem? If I cannot get to my seller page then I cannot list or sell or ship.

Some users indicate the error seems to happen more frequently when they have multiple tabs or browser windows open.

I've seen this before in Firefox. I typically open a bunch of pages in new tabs and then go look at them. That was the only reason I could come up with for the issue. None of the three bullet points applied to me.

I'm having the same issue on my Chromebook. I am running Java as per the link that was provided in another response. I cleared my cache, closed my browser, and restarted and still get the error. I do have multiple tabs open, but I always do. First time getting this error. Fortunately, I can sign in using an Incognito window. What the heck, eBay?

Pardon Our Interruption...
As you were browsing eBay, something about your browser made us think you were a bot. There are a few reasons this might happen:

You're a power user moving through this website with super-human speed.
You've disabled JavaScript in your web browser.
A third-party browser plugin, such as Ghostery or NoScript, is preventing JavaScript from running.

Others report they are able to get the error to go away be clearing cookies and cache, restarting their computers, and/or using a different browser - however this method seems to only be a temporary solution at this point.

I had about 7 tabs open (F/B, ebay etc). I tried to log in as per normal with only 2 tabs open. Sign in accepted my user name and password and then up popped the message. Tried it several times and finally changed to Goggle chrome and signed in as usual. it worked

If a private or incognito browser window allows you to get past the error, but clearing your cache otherwise does not, make sure you are clearing your cache "for all time" if that option is available; otherwise the default may be to clear some recent cache data but leave older cache data intact.

If your incognito settings have add-ons disabled by default, that might indicate a problem with an add-on could be related to the issue. Try temporarily disabling add-ons in your browser to see if that avoids the error. Then try re-enabling add-ons one at a time (other than NoScript, Ghostery or other script-blockers which can trigger this problem).

Yes, I'm getting that message now when I switch between accounts and can't sign in. Very frustrating. Cleaning out your browser History and cache fixes it but have to do it sometimes a couple times a day.

I do not think you are doing anything wrong at all -- whatever security setting is being triggered is far too sensitive, and lots of folks are suddenly having the same problem as you are right now.

Something similar happened a couple of years ago and folks had problems until the security settings were dialed back to avoid the false triggering.


Are you experiencing problems with eBay flagging your account as a bot? Let us know in the comments below!

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Liz Morton is a seasoned ecommerce pro with 17 years of online marketplace sales experience, providing commentary, analysis & news about eBay, Etsy, Amazon, Shopify & more at Value Added Resource!