Value Added Resource Week In Review 2-11-24

Liz Morton
Liz Morton


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Welcome to the Value Added Resource ecommerce news week in review!

eBay News

A group of eBay/TCGPlayer sellers has banded together to air concerns about eBay's acquisition of the collectible card game marketplace, treatment of unionized workers, alleged retaliation against their selling accounts, and anti-competitive practices in a letter sent to eBay CEO Jamie Iannone, TCGPlayer CEO Robert Bigler and eBay's Board of Directors.

Sellers Accuse eBay TCGPlayer Of Anti-Competitive Behavior & Retaliation Following Acquisition
eBay TCGPlayer sellers air concerns about acquisition, union busting, alleged retaliation, & anti-competitive practices in letter to CEO & Board.

CEO Jamie Iannone is launching a video series on LinkedIn called The Accidental Entrepreneur: Lessons in Success featuring inspirational interviews with eBay small business owners and other business leaders.

The debut episode includes Afterpay co-founder Nick Molnar discussing how he took his families jewelry business online by selling on eBay during his college years.

eBay CEO Jamie Iannone Debuts “Accidental Entrepreneur” Video Series on LinkedIn
eBay CEO Jamie Iannone launches LinkedIn series Accidental Entrepreneur: Lessons in Success interviewing small business owners & business leaders.

eBay is partnering with hip hop station Capital Xtra to bring the hottest kicks and pre-loved fits to the UK just in time for Valentine's Day.

eBay Promotes Sneakers & Pre-Loved Fashion In Hip Hop Valentine Giveaway
eBay is partnering with hip hop station Capital Xtra to bring the hottest kicks and pre-loved fits to the UK just in time for Valentine’s Day.

An old scam continues to proliferate across the internet as eBay sellers find their listing content scraped, stolen and used to prop up fake ecommerce websites collecting consumer credit card and personal information for nefarious purposes.

Spot The Scam: Fake Websites, Scraped eBay Listings Raise Red Flags
Old scam proliferates across web as eBay sellers find listings scraped to prop up fake ecommerce sites stealing credit card & personal info.

eBay is continuing their efforts to reinvent buyer and seller feedback on the platform with a new job posting for Lead Product Manager - Feedback & Trust, despite laying off ~1,000 employees just a few short weeks ago.

This role will be tasked with creating "the new vision on how feedback will work at eBay" - ideally looking to hire someone with experience building products for small businesses.

eBay Hiring To Revamp Reviews & Feedback With Focus On Small Business Needs
eBay continues efforts to reinvent buyer & seller feedback on the platform with a new job posting for Lead Product Manager Feedback & Trust.

eBay UK has announced final value fees across the jewelry category (excluding watches, parts and accessories) will be increasing, effective March 7, 2024.

eBay UK Increasing Final Value Fees For Jewelry To Subsidize Authentication Program
eBay UK announces final value fees for jewelry category will be increasing, effective March 7, 2024.

eBay suffered a widespread technical meltdown this week impacting many areas of the site including seller hub, creating and editing listings, purchasing shipping labels, requesting payouts and more!

eBay Technical Meltdown 2-7-2024
eBay suffers widespread technical meltdown impacting seller hub, creating & editing listings, purchasing shipping labels, payouts & more!

eBay UK sellers also struggled to process their shipments this week as a technical issue is preventing orders being imported into Click & Drop.

eBay UK Royal Mail Click & Drop Order Import Problems
eBay UK sellers are struggling to process their shipments today as a technical issue is preventing orders being imported into Click & Drop.

eBay may not be running a Super Bowl ad today, but they'll still be getting some attention thanks to a cheeky anti-Big Game ad stunt by canned water brand Liquid Death, auctioning off ad space on their packaging.

Liquid Death’s Cheeky Ad Stunt Offers eBay Alternate Route to Super Bowl Season Visibility
eBay may not be running an ad in the big game, but they’re still getting attention thanks to Liquid Death’s cheeky anti-Super Bowl ad stunt.

Other Ecommerce News

Amazon will now allow buyers to receive instant replacements for returns on some seller-fulfilled orders, raising seller concerns about being forced to float the cost of replacements for 30+ days and whether they can trust the Safe-T process to handle cases where different or damaged items are returned.

Amazon Forcing Free Instant Replacement For Returns On Some Seller-Fulfilled Orders
Amazon will allow buyers to receive free instant replacements for returns on some seller-fulfilled orders, starting February 12, 2024.

Etsy sellers were sent scrambling when many of their best selling items suddenly went missing from search in what is now being called a "technical issue during a routine sweep."

Etsy Sellers Panic As Tech Glitch Takes Down Visibility Of Items In Error During “Routine Sweep”
Etsy sellers panicked when best selling items suddenly went missing from search due to “technical issue during a routine sweep.”

Etsy is funding a $5 off $50 or more discount for shoppers in the US, Canada, and UK to celebrate big game debut and promote new Gift Mode tool.

Etsy Funds $5 Discount To Promote Gift Mode & Big Game Debut
Etsy is funding a $5 off $50 or more discount for shoppers in the US, Canada, and UK to celebrate big game debut and promote new Gift Mode tool.

Whatnot is creating new tools to ease users into livestream selling as 2024 starts with an influx of new sellers to the platform and first-time buyers growing at 10 times the rate of first-time sellers.

Whatnot Introduces New Tools To Help Sellers Get Comfortable With Live Selling
Whatnot is creating new tools to ease users into livestream selling as 2024 starts with an influx of new sellers to the platform and first-time buyers growing at 10 times the rate of first-time sellers. Product Updates: New Tools to Prepare for Your Livestream — News & WhatnotIt’s been incredible watching

Poshmark also suffered a major outage this week as users were unable to access the site, receiving the page not found "oh my posh, something went wrong" error message.

Poshmark Suffers Major Site Outage 2-7-2024
Poshmark is currently undergoing major outage as users are unable to access site, receiving page not found error.

Updates

eBay has finally made an official announcement and it turns out Verified means exactly what most people thought - just a new term for the same old experience.

eBay Feedback Shows Verified Purchases - But What Does Verified Mean?
Sellers spotted another change to eBay feedback pages today with test showing “Verified Purchase” for transactions that received feedback.

It only took ~1.5 years but Amazon has now reportedly passed eBay to become the number one ecommerce shopping destination in Australia!

Will Amazon Beat eBay In Australia?
Amazon dominates US ecommerce, while eBay has reigned supreme in Australia - could that be changing?

Etsy has finally been added to the Q4 2023 earnings call roundup with their call scheduled for February 21 at 5 PM Eastern.

Q4 2023 Ecommerce Earnings Call Roundup
Q4 2023 earnings calls are just around the corner - track important ecommerce marketplace earnings dates here!

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Week In Review

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Liz Morton is a seasoned ecommerce pro with 17 years of experience in online sales & marketplaces, providing expert commentary, analysis & news about eBay, Amazon, Etsy & more at Value Added Resource!