eBay UK Royal Mail Click & Drop Order Import Problems

Liz Morton
Liz Morton


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UPDATE

eBay says this issue is resolved and sellers will receive protection for impacted orders.

Update: Royal Mail Click & Drop issue resolved
Following on from the issue with Royal Mail Click & Drop on Thursday 8 February, we want to inform you that this issue is now resolved. To make sure you’re not adversely affected, eBay will automatically protect your performance on affected transactions with protections covering the below: You…

Following on from the issue with Royal Mail Click & Drop on Thursday 8 February, we want to inform you that this issue is now resolved.

To make sure you’re not adversely affected, eBay will automatically protect your performance on affected transactions with protections covering the below:

  • Your late delivery rate, which will be removed for affected orders.
  • Your “item not received” count in your service metrics dashboard for affected orders.
  • We will also remove any negative and neutral feedback for affected orders.

We will share more details on protection timeframes in due course.

Please note: You may see late deliveries due to this event on your seller dashboard, but they will be removed before your next seller performance evaluation.

You do not need to contact Customer Service.


eBay UK sellers are struggling to process their shipments today as a technical issue is preventing orders being imported into Click & Drop.

C & D Royal Mail
It seems Click and Drop orders are not being imported from Ebay .

It seems Click and Drop orders are not being imported from Ebay.

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Same, not a RM issue as other platforms importing ok, tried reconnecting account etc.

Same issue, Just had to put 2 orders on manually on the RM site using the not so straight forward but backwards user interface. Hope this gets fixed soon

Any updates on this, spoke with RM and the issue is on the ebay side, doesn't work since 6am, it's now almost 2pm and it still doesn't work. We can't ship anything since 6am, come on ebay !!!

Some sellers were frustrated at the lack of support from eBay, commenting that it was funny how Royal Mail was being more proactive in communication than eBay, despite the problem being entirely on eBay's side.

Funny how the status Ebay update is on the Royal Mail site and not the Ebay site given it seems to be Ebays issue...

When a postal provider/courier fails a seller eBay are quick to claim the seller should use a more reliable service provider.

Maybe this is why eBay is losing both sellers and buyers steadily over the last couple of years; they are moving to a more reliable sales platform.

A full working day without this service running and not a peep from eBay about this issue. Last year the eBay's CEO promised investors "magical innovations". This worries the hell out of me when they can't even keep the basic functionality of the site up and running - every day is more glitches requiring time consuming workarounds whilst they spend an innordinate amount of time fixing, if they ever do, the issues.

We couldn't agree more and along with the major technical meltdown across multiple areas of the US site yesterday, we have to wonder when investors will start questioning leadership on the constant, business impacting technical issues that continue to plague the site.

eBay Technical Meltdown 2-7-2024
eBay suffers widespread technical meltdown impacting seller hub, creating & editing listings, purchasing shipping labels, payouts & more!

It's also notable that eBay introduced a new return service through Royal Mail yesterday, though it's not clear if whatever tweaking may have been going on behind the scenes to enable this new service may be related to today's Click & Drop problems.

Introducing a cheaper way to return items that weigh less than 1kg
We’re excited to announce that there’s now a cheaper way to return items that weigh less than 1kg. Provided by Royal Mail, the service is competitively priced and available to anyone needing a return label. This service is also fully tracked, giving you peace of mind while the item is on its way.…

We’re excited to announce that there’s now a cheaper way to return items that weigh less than 1kg. Provided by Royal Mail, the service is competitively priced and available to anyone needing a return label. This service is also fully tracked, giving you peace of mind while the item is on its way.

From 7 February 2024, the prices for a return label purchased on eBay will be:

0-1kg - £3.25 (inc.VAT)
1-2kg - £3.35 (inc.VAT)
2-5kg - £5.93 (inc.VAT)
5-10kg - £7.93 (inc.VAT)
10-20kg - £10.06 (inc.VAT)

eBay did eventually post an announcement acknowledging the issue and providing sellers with instructions for how to manually upload orders.

Orders affected by issues with Royal Mail Click & Drop
We are aware that there’s currently an issue with Royal Mail Click & Drop regarding the importing of eBay orders. We’re investigating this issue and working to get it resolved as soon as possible. As we work on resolving this issue, please refer to the Click & Drop help page for step-by-step instr…

We are aware that there’s currently an issue with Royal Mail Click & Drop regarding the importing of eBay orders. We’re investigating this issue and working to get it resolved as soon as possible.

As we work on resolving this issue, please refer to the Click & Drop help page for step-by-step instructions on how to manually upload your orders.

You do not need to contact Customer Service.

As always, thank you for selling on eBay.

Click & Drop – Creating, processing and viewing your orders
Find help with creating, processing, viewing and editing orders

According to one seller, even Royal Mail appears fed up with the situation has taken matters into their own hands to try to impliment a workaround.

even royal mail got fed up waiting for ebay to sort out the mess they came up with a temp work around there end

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So the orders that are fllowing into C&D are from the work around Royal Mail has implemented nothing from ebay its an absolute nightmare i ship 1500 + orders a day from various ebay accounts and i'm getting this feeling that ebay are not bothered and tomorrow we'll have to dispatch manually which is going to be time consuming due to ebay not jumping on this and resolving this with prority, what a bunch of muphets.

Unfortunately, eBay's lackadaisical attitude does not bode well for sellers who may need to try to get protection for late shipments or negative feedback due to this issue.

Stay tuned for updates and let us know in the comments below how this is impacting your eBay business!

eBayShipping

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Liz Morton is a seasoned ecommerce pro with 17 years of experience in online sales & marketplaces, providing expert commentary, analysis & news about eBay, Amazon, Etsy & more at Value Added Resource!