Walmart Shortens Auto-Cancellation Time To 4 Days

Liz Morton ~ Founder
Liz Morton ~ Founder


Walmart aims to cut down on late shipments and delayed deliveries with changes to Automatic Cancellation Policy.

Effective June 6, 2023 Walmart is shortening the automatic cancellation window from 6 days to 4 days past the Estimated Ship Date (ESD).

Sellers must provide valid tracking information by the ESD, but if shipping is later than 4 calendar days post-ESD the order will be automatically cancelled, which will be counted against sellers’ cancellation performance metrics.

Walmart provides the following tips for sellers prevent auto-cancellations:

  • Update order status to “shipped” as soon as the carrier takes over.
  • Cancel orders proactively that can’t be fulfilled by the ESD.
  • Utilize faster carrier methods, if possible.
  • Consider enrolling in Walmart Fulfillment Services for efficient and swift fulfillment.

Sellers are also encouraged to set up Performance Alarms to keep on top of ESDs and potential auto-cancellations (the seller help page has not yet been updated to reflect the new 4 day policy).

WalmartSeller Updates