eBay Suffers Major Photo Outage 5-15-25

UPDATE

eBay community staff have confirmed the issue has been resolved.

eBay users are reporting a major image outage affecting most listings across the globe.

Some listings show no images at all while others may load the main image but show other images as missing thumbnails.

And for those which are missing the image, the thumbnail may be blank in search as well.

Complaints have been flooding into the eBay community saying all of their listing photos are currently not being displayed.

Pictures gone from lots of listings

It has been years of website issues on ebay and it just keeps getting worse and worse. Get a team that can actually fix these issues and stop giving us a broken website! Almost all pictures on my listings have just disappeared, it's ridiculous that a company as big as ebay hasn't fixed the problems or just built a new website at this point.

Ebay has lost tons of users and are about to lose even more sellers if this keeps going on. Can someone from ebay read this message instead of disregarding it like every other post us sellers make.

Pictures are not populating for listings today

I’ve listed several items in the last couple of hours and the pictures are not populating in the listings.

Pictures Not Loading...

All of the sudden a few minutes ago pictures stopped uploading to drafts and only half of the pictures are loading when looking up items on ebay

The issue appears to be global, with users across US, UK, Australia, and other sites reporting the same problem.

eBay support appears to be unaware of the size/scope of the problem, asking individual sellers to send a message on social media rather than addressing the sitewide issue.

And as usual, the eBay system status page shows no outages or disruptions, despite the company's own forums and support channels being flooded with reports.

Sellers are justifiably concerned that even once eBay gets whatever is causing this issue under control, their images may be gone for good - which is exactly what happened during another massive technical issue impacting product images back in 2018.

Then VP Seller Marketplace, Bob Kupbens, was forced to make a public apology for the glitches and sellers received a follow up email offering insertion fee credits.

We’re Sorry for Recent Technical Issues That May Have Impacted You

During the past few weeks, a number of technical issues have impacted the selling experience on eBay for some sellers. We sincerely apologize for any inconvenience these issues may have caused. We have resolved the most critical issues and are working diligently to solve all of them as soon as possi…

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We made a technical error during a recent update that caused many sellers to lose images associated with their Good Til Cancelled listings. We cannot, unfortunately, retrieve many of the lost images. If re-uploading images is feasible for you, we encourage you to do so.

We know this has been extremely frustrating.

Sellers make up the backbone of eBay, and we're committed to helping your business grow. To set you up for future success, we're crediting you back for insertion fees on the impacted listings and providing you with 200 zero insertion fees to use until July 28, 2018.

Again, we're very sorry for this technical error. Thank you for your patience as we actively work to improve our processes.
The eBay Seller Team

This is just the latest in near daily business impacting technical issues that continue to plague eBay and disrupt both the buyer and seller experience on the site.

Back in 2019, eBay and then CEO Devin Wenig faced activist investor pressure from Elliott Management calling for changes at the company, with constant site glitches and technical misexecution called out explicitly as one of the major problems plaguing the platform.

Six years later, it's shocking just how much of Elliott's "Enhancing eBay" plan still rings true today.

Wenig infamously said at eBay Open 2018 that technical glitches are unacceptable and really pissed him off.

eBay has since removed the video they had posted on YouTube of the eBay Open 2018 Q&A segment, but the interview asked:

There've been a lot of site glitches recently on eBay. What are you guys doing to get rid of them?

And Wenig responded:

Here's the simple answer - unacceptable, unacceptable. And we're making a lot of changes. When you make changes there are times that things happen but that's not an excuse and it's not ok with me and this summer in particular there have been a number of issues that directly impacted sellers like people not being able to see their view counts and a few other things and it's just not ok.

I'm extremely proud of a lot of things we've done, I'm not proud of that and in fact I hold my team accountable and it's not important, it's an internal matter but, we made changes to people and teams because shipping product that isn't ready is not ok. It's not ok with me and it's not ok with my team.

So the short answer is it's not like we don't get it. We are making a lot of changes and I want to make those changes, we need to make those changes, but making changes and then having to back up and fix things is not cool and I totally get it. Most of the issues from this summer have now been remedied but I was pissed off.

Mazen Rawashdeh was Chief Infrastructure and Architecture Officer at the time, but somehow managed to escape the wrath of a "pissed off" Wenig.

He was then promoted to Chief Technology Officer in 2019, after a brief period where he co-led Core Product & Tech along with Mohan Patt when Steve Fisher was being shuffled from CTO to SVP Payments "in order to focus on a personal matter."

Patt and Fisher both later left the company, but Rawashdeh remains as CTO today and has recently been given even more control and responsibility as part of an executive shakeup which saw Chief Product Officer Eddie Garcia step down earlier this week.

eBay Announces Exec Shuffle, CFO Steve Priest & CPO Eddie Garcia To Step Down

eBay announces Chief Financial Office Steve Priest & Chief Product Officer Eddie Garcia stepping down, along with other executive changes.

Value Added ResourceLiz Morton

How much longer will investors tolerate this ongoing technical misexecution before the Board is once again pressured to make changes at the company?

Stay tuned for updates in this developing story!