UPDATE 8-7-21: Sellers are reporting their categories have returned and some even received emails from eBay with an apology and confirmation the issue has been resolved.

Re: Yet Another Technical Site Issue
Mine have started back up this morning - so obviously in harmony with the return of the categories showing. I even got a personal email from eBay with an apology and informing me of the fix. THAT never happened before. So....all’s well ... until the next glitch anyway. Take care.

UPDATE 8-6-21: eBay community staff has confirmed this has been escalated as a "site issue".

It looks like since my last reply this has been escalated to our technicians as a site issue. The cause is still being investigated right now, so I don't know a timeframe for a fix at this point, but I have sent all of your accounts over to make sure they're addressed.

I apologize for the inconvenience this causes in the mean time.

Re: What happened to my stores categories?
Hi , , , , Thanks for the updates. It looks like since my last reply this has been escalated to our technicians as a site issue. The cause is still being investigated right now, so I don’t know a timeframe for a fix at this point, but I have sent all of your accounts over to make sure they’re ad…

I suggested that now might be a good time to update the eBay system status page to reflect this disruption, but so far the status page still shows no current issues reported.


eBay community users are reporting their stores are no longer showing any of their custom categories.

Ebay Store Categories have disappeared!
So, just clicked on my store and all of the categories have disappeared. Cleared all of the cookies, signed out, looked at my store and what I have now is a “mess” of over 200 items each without a category. Anything like this happening to anyone else. Thanks!
Store Categories are NOT showing up on storefront page.
Anyone else having that problem?
Yet Another Technical Site Issue
Anyone else who has a store on ebay notice your categories are gone? Began 1 hr ago 8/5/21. Tested on various browsers, pcs, & phones, cleared cache, etc..
What happened to my stores categories?
All 3 of my stores no longer display all the categories that I had set up. All I see is ‘Category’, and ‘All’(both not clickable). Is this something permanent or a server glitch?

An eBay staff member responded with a possible fix, but sellers reported it didn't work.

Thanks for posting, I'm sorry to hear your store categories aren't showing.

I can see them missing on your store, however it does show the existing store categories in the description of your items, so they still appear to exist (which is good).

What I'd like you to do is to try to toggle the store categories off and back on:

Go to https://www.ebay.com/sh/str/edit
At the bottom of the page, under Category Preference, select eBay Categories
Click the blue 'Publish' button
Repeat the above steps, instead selecting Store Categories this time


eBay recently announced updates to Stores, including a new category experience.

eBay Updates Store Features
Get a first look at eBay’s updated Stores experience for sellers including Featured Items and Newsletters.

They also announced at the eBay Open Online event today that enhancements to stores were launching "as we speak" - did some of those enhancements break the category function?

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