The decision by eBay to shut down their Shopify app could have negative consequences for sellers who had used Shopify Capital to fund their ecommerce businesses.
Shopify Capital loans are repaid as a percentage of total sales and at least one merchant has found that now eBay sales are no longer being included in the daily totals, it has considerably extended the time it will take to payoff the loan.
As I can't get a sensible answer from seller support, can someone from Shopify please confirm how Shopify Capital repayments will now work as you've scrapped the eBay integration.
Previously my repayment was 10% of combined Shopify and eBay sales, which was fine. Now you've made me switch away from your in built eBay integration to a third party app, my repayments are 10% of my Shopify sales alone.
Looking at my calendar YTD figures, I'd have repaid 14% so far this year. So in other words it'll be taking more than 6 years to repay this, as opposed to 6-8 months with eBay sales included.
This is not the deal I signed up for, @Shopify you need to address this.
To follow up, just had this amazing response from seller support;
"I have reached out to the Capital team and they have confirmed what I mentioned in our chat previously. They mention that the remittance rate cannot be changed and you are bound to abide by what has been signed in your Shopify Capital agreement. Any sales made outside of your Shopify store/Shopify Payments, we don't have access too."
This system work by Shopify essentially buying a percentage of my future sales. Why would they want it to take six years as opposed to 6-8 months for them to get their money back? There's no interest on it, they are literally making themselves worse off and I'm screaming "For Gods sake, take my money"...
Brian Burke, eBay's Sr. Manager, Seller Advocacy and Engagement, has confirmed that it was eBay's decision to pull the plug on the eBay Shopify app - stating it was all about the "seller experience."
The main reason is around the seller experience... it’s a better experience for the seller - the top third party provider apps are rated higher than the EBSH (eBay Shopify app).
We encourage sellers to check out these alternative or manage their listings & orders directly on eBay.
Check out the top-rated 3PP apps on the Shopify app store or these...
Codisto - https://apps.shopify.com/codisto-linq
CedCommerce - https://apps.shopify.com/ebay-integration
inkFrog - https://apps.shopify.com/inkfrog-open
Sellbrite - https://apps.shopify.com/sellbrite
Magnalister (DE) - https://www.magnalister.com/ebay-shopify-migration/
Thank you for selling on eBay!
Translation: eBay has decided it's not worth investing in developing or maintaining this app to provide a better seller experience - sorry if you spent time and money integrating your Shopify store to bring your inventory to the eBay market, but you're own your own.
Here's what some sellers had to say about it:
Ebay does it again. Everything for them, nothing for the Seller. I spent months customizing and it cost us so much time and $$$. I have been informed by the ebay channel that is eBay doing this and they have just as much access to eBay reps as we do.
We previously had an Ebay store and started a separate Shopify store (moving our store of 20+ years to Shopify). The past 6 months we began slowly merging our Shopify inventory with our eBay store using the eBay channel supplied with our subscription . The sole purpose was to have our inventory linked. It was an arduous task in which we individually updated and customized the eBay html (which is substantially different from our Shopify store) and then deleted the old ebay listings...
...This is all to say. I have gotten an email today that they are discontinuing the eBay channel January 1. Completely destroying all my investment in building all these pages. To make matters worse, our business is seasonal and so they are discontinuing at the height of our season. Our inventory will quickly be completely off and eBay will quickly start giving us defects.
I’m so furious about this. I have spent thousands of dollars on both an eBay store and Shopify subscription and only justified the costs because it made selling more or less streamlined. This is a terrible decision by eBay.
Shopify users who integrate with eBay using the official eBay Shopify app report being notified that eBay is shutting the app down, effective December 31, 2022.
While I haven't seen any big public announcements, I did find this information posted on the eBay Shopify App help page.
On January 1, 2023, the eBay app on Shopify is scheduled to be discontinued. Here is what you need to know.
What does this mean for you?
The app will no longer be accessible after December 31, 2022. To continue managing your eBay listings through Shopify after that date, you will need to migrate to a third party app. Of course you can always manage your listings on the eBay website directly at any time.
What are your third party app options?
There is a robust selection of third party apps that connect eBay and Shopify. The top rated offering on the Shopify App Store is Codisto. Others of note include Omnivore, Inkfrog, CedCommerce and Sellbrite. Custom apps are also available from a number of solution providers. Simply click on the links in this article to learn more about migration to any of these options.*
What if you do nothing?
The eBay app will continue to function as normal through December 31, 2022. After that date, your existing listings on eBay will remain live and your sales will continue. To manage your listings and orders, you can simply go to the eBay website directly.
The move is similar to last year's sudden removal of the Amazon Shopify app, which caught many sellers off guard at the time, leaving them scrambling to find 3rd party alternatives that were often expensive or too complex for their needs.
At this time I'm not aware of any plans for BigCommerce to discontinue their native eBay connection, but have reached out to them for confirmation.
Let us know in the comments below how removing the eBay Shopify app will impact your business and share your favorite alternate 3rd party apps!