eBay Sellers Experience Errors Sending Invoices

Liz Morton
Liz Morton


UPDATE 6-24-22

This error when sending invoices continues to pop up occasionally and a savvy seller in the eBay community has noticed a pattern.

Re: Technical error message when sending invoices
wrote: wrote: There used to be info here on how to report it and the info CS requires, but it looks like eBay removed the info. Can you please add it back ? This is one of those resolved issues that you said might flare up again. Hi ! I’ve updated the Tech Board link with the info for the invo…

Can we please get it added back to the pinned post (again) velvet@ebay? I'm noticing a pattern - this invoice error pops up around the same time each month on this board. Check the dates on the posts above mine.

Velvet@ebay replied

I did a little research and I see the tech team noted this on a recent ticket:

The items sellers are reporting are considered "Autopay" which prevents an invoice being sent.

Autopay would be considered something like Immediate payment being required in listings. So for auctions, that would come into play if the seller used the 'Require immediate payment when buyer uses the Buy It Now' feature. It sounds like they are looking to find a way to improve the member experience though, so that's good to see.

A quick call out I want to make if sellers aren't requiring immediate payment, is to double check their shipping preferences to ensure they've checked the box to, "Allow buyers to send one combined payment for all items purchased".

Sellers in the eBay community are reporting experiencing errors when trying to send invoices to buyers for the last few days.

Technical error message when sending invoices
E-Bay keeps giving a technical error message when I try to send invoices to buyers that bought more than a couple of items and states try again later . Haven’t been able to send these invoices for 2 days. Anyone else having that issue?

E-Bay keeps giving a technical error message when I try to send invoices to buyers that bought more than a couple of items and states try again later . Haven't been able to send these invoices for 2 days. Anyone else having that issue?

Hi, same here been trying to send a new combined shipping invoice since yesterday. When you click send invoice, page goes dim. At the top there is a big red box. It says "Something went wrong. Please try again later."

I have tried over and over for almost 2 days now. All I see is it getting more mixed up. Now it shows 2 different shipping prices that are there every time I try now. One is the old high price and one is the lower combined shipping price. Still it will not send the invoice.

Yes, I'm having the same problem. I chatted with an eBay rep online last night. They said they entered a ticket, but didn't send me anything. It's a critical issue for me with buyers who want to combine shipping.

This is what I shared with them:

I have been having trouble with the Send Invoice page since last week. I have tried using it in Chrome, Edge, and Firefox with the same result.

  • My buyer adds multiple items to their cart, then views their cart and clicks Request Invoice.
  • eBay sends me a message I use to click Send Invoice.
  • I'm sent to the Send Invoice to Buyer page.
  • After I change the shipping amount to give them a combined shipping discount, I click Send Invoice.
  • The page grays out for about 5 seconds, then I get an error at the top of the page: "Something went wrong. Please try again later."
  • The invoice was not sent.

eBay community rep Velvet says there is an open ticket for this issue and confirmed it appears to be usually caused by an API delay.

I do see an open ticket about this. It notes that they're finding it's usually caused by an API delay and sellers can try to send a new invoice later, but it's still under review so I'd be happy to add your accounts to it. I just need some item numbers so I can provide them with specific scenarios where you're running into this.

There have been many tech problems and glitches cropping up recently with delays and timeout errors, suggesting eBay's systems may be struggling to keep up with the addition of videos to listings and other recent changes to the site.

Is eBay Experiencing Delays In Relisting Items?
Sellers report delays in relisting & listing template loading errors. Is eBay experiencing latency issues from the new listing experience?
Is eBay Struggling With Video In Listings?
Some sellers report long processing times with eBay’s new Video In Listing feature.

Are you experiencing delays and errors when sending invoices to buyers or using other parts of eBay? Let us know in the comments below!

Tech IssueseBay

Liz Morton Twitter Facebook LinkedIn

Liz Morton is a seasoned ecommerce pro with 17 years of online marketplace sales experience, providing commentary, analysis & news about eBay, Etsy, Amazon, Shopify & more at Value Added Resource!