eBay Forces Free Remorse Returns For Motors Parts & Accessories In June 2025 Seller Update
eBay has dropped their June 2025 Seller Updates for the US marketplace and it continues one huge change for Motors Parts and Accessories sellers, forcing free 30 day remorse returns for new items in most P&A categories.
US Motors seller will now be required to offer free 30 day remorse returns for most parts and accessories - with eBay promising to still provide protection and footing the bill for 50% of the shipping the costs - starting July 15.
What you need to know
We’re on a mission to make eBay the top destination for buying and selling Parts & Accessories (P&A). Based on buyer feedback, easy and free returns play a crucial role when choosing where to shop.To better meet these expectations and give you a competitive edge, we’re updating our return policy for eligible P&A listings by offering free returns. We’re here to support you, so we’ll automatically subsidize these return label costs by 50% going forward.
Driving growth and buyer satisfaction
Starting July 15, P&A sellers will be required to offer a minimum of free 30-day returns, creating a smoother and more consistent shopping journey. This streamlined policy helps eliminate confusion so buyers can have a hassle-free returns experience, strengthening their trust both in your business and in eBay.Concerned about offering free returns? We’ve got you covered
While offering free returns can help boost your sales and have a positive impact on your business, we understand that you may have concerns. That’s why we’re taking these steps to support you:
- Subsidized eBay return labels: Enjoy a 50% reduction in label costs, applied automatically to ease return shipping expenses when you use eBay Labels.
- Continued seller protections: We’re continuously monitoring buyer fraud to ensure we have stronger safeguards in place to protect your business.
- Targeted marketing campaigns: We’re promoting free returns to help attract more buyers to your P&A listings.
eBay says if your P&A listings meet the following criteria, you’ll be required to offer free returns:
- The item is listed on eBay.com and located in the US
- The item is being shipped to a buyer in the US
- The price of the item is more than $10
- The item is new or new other
- It’s a fixed-price Buy It Now listing
Listings in the following categories are excluded from the updated return policy and aren’t required to offer free returns:
- Wheels (179679)
- Tires (179680)
- Tire & Wheel packages (179681)
- Other Wheel & Tire Parts (179684)
- Auto Transmissions (171115)
- Manual Transmissions (171117)
- Complete Engines (33615)
- Door Panels (33696)
- Hood Panels (33646)
- Airbags (177710)
- Listings with local pick up only
- Listings where shipping uses freight services
The 50% reduction only applies when you use eBay labels and only when a buyer selects "changed my mind" as the return reason - returns for "doesn't fit my vehicle will still be covered by eBay under the Guaranteed Fit program and the seller will still be responsible for the full cost of shipping on "item arrived damaged" or "doesn’t match the listing description" returns.
If you list items in the applicable P&A categories, participation is required and there will be no ability to opt out.
And starting later this summer, if your applicable P&A listings that don't meet the new return policy requirements, they will be blocked and will not be able to be sold on the site.
This move to force P&A sellers into providing free returns for any reason is disappointing, but not surprising - eBay initially floated the idea in a survey sent to sellers in August 2024.
Liz Morton
This June update also expands ShipCover insurance coverage for higher value items.
ShipCover benefits for your business
Peace of mind
You work hard to provide your buyers with excellent service, but sometimes shipping accidents happen. ShipCover offers full coverage for lost and damaged shipments, protecting against “Where’s my item?” inquiries and keeping your business in good standing, so you can focus on the important things.Comprehensive coverage
ShipCover insurance now covers up to $15,000 on domestic shipments and up to $10,000 on international shipments, so you get even more coverage for your money.Fast and easy process
ShipCover claims are paid within 7-10 business days, meaning you can rest assured that you and your buyer will be compensated in a timely manner for any lost or damaged items. Plus, it’s easy to file a claim and check the status of your claims in My eBay and in Seller Hub.
And just like in the UK and Germany, eBay US is getting updates to Seller Hub Overview page and a new dashboard to manage Offers.
Exciting changes are on the horizon
You’ll soon see a refreshed layout and new features to the Seller Hub Overview—designed with your daily needs in mind. Based on feedback from sellers like you, we’re working to make it easier for you to fulfill orders, stay on top of time-sensitive tasks, monitor listings, and focus on growing your business. This is the first step in a series of upcoming updates to help simplify and improve your selling experience.Changes to the Seller Hub Overview will roll out gradually over the coming months. We’re testing and refining based on your feedback, so you might not see the updates right away—but they’re on the way.
Our goal is to make selling easier, faster, and more efficient for you. We’re bringing your most important actions front and center, like shipping orders, sending offers, and managing listings. With key tasks just a click away, you can stay focused, save time, and make a bigger impact with smarter insights. Don’t worry—the features you need most aren’t going anywhere. We are simply making them more organized, accessible, and easier to use.
These changes are being rolled out globally and caused quite a stir last week sellers were frustrated that the new design was missing the Tasks section and other important info.
Liz Morton
The Seller Update FAQ makes it clear that sellers will not be able to opt out once these changes are implemented, but eBay is also actively seeking user feedback on the new design, directing sellers to click the question mark icon in the lower right of the Seller Hub overview page to submit comments.
What you need to know
We’re introducing a new Offers dashboard in Seller Hub—your central place to send, manage, and track offers more efficiently. With enhanced visibility, automation tools, and bulk update options, it’s never been easier to stay on top of your offers.We’re also launching performance tracking tools that use historical data to help you optimize future offers, maximize your sales potential, and identify growth opportunities. With a centralized offer hub and enhanced bulk offer management, you can save time and streamline your workflows.
Senior Product Manager Evan Swanson gave a demo of this new dashboard at the recent Summer Seller Check In:
Liz Morton
What do you think of eBay's June 2025 Seller Update and forced free returns for Motors Parts & Accessories? Let us know in the comments!
