eBay Introduces New Offer Management Experience; Sellers Warn To Watch Out For Default Settings
UPDATE 5-11-25
Sellers are reporting their settings for Seller Initiated Offers have gone back to being "sticky" and are no longer defaulting to "on" for every new offers.
Seller Initiated Offers are getting major overhaul from eBay with introduction of new Offer Management experience, but sellers are upset as default Offer settings have also been changed without notice.
The updates were previewed in this week's Summer 2025 Seller Check In and will be rolling out over the coming months, including long awaited tools for managing and editing automated offers in bulk.
Senior Product Manager Evan Swanson showed sellers how the new bulk management feature will work, saying it is currently live in Seller Hub under the Marketing tab.
Swanson gave the following example of a current challenge many sellers face with Automated Offers and how this new management experience will help:
Say I'm going to be running a Spring Sale next week, but I already have hunders of items set up with offer automation. I don't want them both to go out. And in the past, I would need to turn off offer automation individually on each item and then launch my sale. This process has been very time consuming.
So what you're seeing on the screen is our solution to that problem and it's live today on desktop. You can access this through Seller Hub marketing tab.
It's called the Offers page and this page will become your one-stop shop for offer management, so you can manage your offers, you can dedit and end offers individually, or if you have many listings, if you're a large seller, we now allow you to end automation in bulk. This will be a huge timesave and improve efficiency.
Currently this page only shows Automated Offers, but will expand to include non-automated Offers as well sometime in June.
He also said this management page is just the beginning, eBay will soon be rolling out analytics and reporting capability for Offers to give sellers more actionable insights.
...You can see the next phase we're planning that's going to be launched in June. It's going to be providing more visibility and actions across all of your offers.
You'll have a dashboard view of all active offers, those are SIOs and best offers. The performance metrics will show how offers have performed for you in the past to inform your future campaigns. And we'll have quick action buttons that will enable you to take action on offers to accept or decline offers from buyer and counters.
We'll be continuing to improve this page over the coming months, so it's going to become your offers command center. We know the more responsive you can be to buyers, the more sales you'll make and giving you more control over automation will allow you to be more successful.
And finally, Swanson says Automated Offer Duration will be rolling out in June as well, allowing sellers to specify how long they want automation to stay live.
We're introducing a duraction selection control, so you'll be able to set up automation and pick one week, to one year in terms of time for that automation to go foward. And you can also set up a custom duration to fit your needs.
We will continue to have the settings in place so that when you send an offer, when you come back and it next time, it'll be remembered. For example, if you selected a one month duration for your automation last time, when you come back it'll be already filled out so that you can streamline your workflow.
That last point about "sticky settings" (where the setting stays with whatever you last chose) is important - and sellers in the eBay community discussing this new Offer Management experience are concerned that it appears their previous choices not to enable automation and/or allow counter offers are no longer "sticky", instead eBay has defaulted those options to "on" for every new offer.
Heads up: changes to Seller Initiated Offers (SIO)
Recent & upcoming changes to SIO, the good and the bad.
First- [Bug or intended?] eBay is forcing the default to "on" for automated offers and counter offers. As things stand today, sellers have to manually toggle off those settings every single time they send an offer if they don't want those settings active.
[Editing this post to add:] Several sellers in this discussion have pointed out it's also now defaulting to percentage off for single item offers when it formerly stuck to whatever setting the seller used last (percentage off or offer amount). Make sure to double-check all details before you send offers!
Hey kyle@ebay , can you weigh in and confirm if that ^^ change is a bug or by design? These settings used to be sticky based on the seller's last used preference.
Click the ? icon on the bottom right of the page then select send feedback or report a technical problem if this change is problematic for you, or you can use the "tell us what you think" link on the bottom of the SIO pop up as pictured.
Other sellers chimed in saying they have also noticed those options are no longer "sticky" and wondering if it is a glitch or intentional change.
Yes, please find out about the automatically "ON" toggle for counteroffers. We send hundreds of offers a day, and this is nuts. All day today, we've had to "remember" to toggle that back off. Sure it's a hassle, but what's worse is then it looks bad on the seller AND ON EBAY AS A WHOLE if you are not open to counter offers, when it sure looks like you've said you were because of that toggle.
Esp since many of us don't even see those 2 options on our SIO screens! Some of us have to scroll down to even see them & so a lot of sellers don't even know they're there.
At least today we got popups to alert us. I can't tell you how many times I got the bug where they were reset & the only way I found out is b/c I suddenly started seeing counteroffers.
I hope kyle@ebay sees jenpicked post b/c it's just more extra work for those of us who send hundreds. The last thing I need beyond the 8 extra clicks they already added in the whole Offer screens is now to add 2 more toggles that have to be done for every single offer.
Honestly, I will probably stop sending offers if this is an intentional or permanent change. Way too much time & effort for so little return.
It also appears that the type of offer (percentage off or dollar amount) is no longer sticky either and is instead defaulting to percentage - which can make a big difference for sellers who aren't paying close attention and don't realize it's no longer using their previous setting.
It ALSO changes the DEFAULT TYPE of Offer to PERCENTAGE OFF. Sure enough, I already got caught. I remembered to do my 2 sliders but totally forgot to change my Offer Type back to the Dollar Amount & I sent one lower than I intended.
kyle@ebay Please note that in addition to changing our slider defaults, this ALSO changed the default TYPE of Offer being sent & it's really easy to miss that. Esp b/c those of us who do a bunch go flying down the list & instead of offering $25, you can easily accidentally offer 25% off!
AND They Keep Defaulting all my offers to a PERCENTAGE OFF instead of a SPECIFIC OFFER AMOUNT. I changed and toggled off both but EVERY LISTING I go to send offers on Keeps Reverting back to their settings. I got burnt on this once today. I am not thrilled to say the least...
... Listing sold within a minute. at 20 percent off which was never my intention.
Automation and other issues around Offers has been a topic of concern for many sellers, to the point that eBay recently put out an announcement clarifying how automated Seller Initiated Offers work to address common points of confusion and promising more enhancements are coming soon.
Liz Morton
While the new dashboard and Automated Offers tools look like they will be much needed improvements, changing settings so they are no longer "sticky" and instead default to "on" is definitely a step in the wrong direction that will hopefully be remedied soon either by fixing the issue if it is a glitch or reversing course if it is an intended change.
What do you think of these updates to eBay's Offers experience? Let us know in the comments below!
