eBay Tech Issues: Ended, Sold, Unsold, Draft, Sell Similar & Scheduled Listing Options Not Functioning
eBay sellers are experiencing another major workflow disruption as bulk ending, relisting, unsold and draft listing management features in Seller Hub are not functioning.
Can't bulk relist items!
Tried bulk relisting unsold items this morning and all of the options are greyed out! I've done this hundreds of times in the past, but today, there seems to be no way to do it, other than individually relisting items which would take hours! Anyone else experiencing this same problem and if so, is there a workaround or update on when it will be fixed?
Can't delete unsold listings
All the buttons at the top are dead and do nothing. I can elect to relist or can open the listing itself but I need to delete some unsold listings and can't.
Sell Similar Greyed Out
I have a regular practice of killing my oldest listings and then getting them right back online with Sell Similar. I always change the name of the listing as well as the description and often either take new photos or rearrange the photos.
Today, I killed ten listings but when I went to Ended Listings to Sell Similar, all actions except for Relist were greyed out. Anyone else having this issue? Or, is it just me?
The issue appears to be potentially global as sellers in the UK eBay community are also reporting experiencing these problems.
Manage unsold not working
I have 22 unsold items i ended earlier to sell similar,When I try to highlight them all using the little box the box ticks but nothing below.
No if the tabs are working either and the small box on each listing is also not working.
The only option that works is to relist each and every one individually but that is not what i want to do.
eBay has been making changes to several areas of Seller Hub recently, so it's possible this glitch could be related.
Liz Morton
Sellers who are experiencing these problems are also encouraged to click the question mark in the bottom right on the screen and use the pop up option to report a technical issue - typically, the more reports eBay receives, the higher priority an issue will be to fix.
These are just the latest in near daily business impacting technical issues that continue to plague eBay and disrupt both the buyer and seller experience on the site - in fact, a very similar issue happened 2023.
Liz Morton
Back in 2019, eBay and then CEO Devin Wenig faced activist investor pressure from Elliott Management calling for changes at the company, with constant site glitches and technical misexecution called out explicitly as one of the major problems plaguing the platform.
Six years later, it's shocking just how much of Elliott's "Enhancing eBay" plan still rings true today.
Wenig infamously said at eBay Open 2018 that technical glitches are unacceptable and really pissed him off.
eBay has since removed the video they had posted on YouTube of the eBay Open 2018 Q&A segment, but the interviewer asked:
There've been a lot of site glitches recently on eBay. What are you guys doing to get rid of them?
And Wenig responded:
Here's the simple answer - unacceptable, unacceptable. And we're making a lot of changes. When you make changes there are times that things happen but that's not an excuse and it's not ok with me and this summer in particular there have been a number of issues that directly impacted sellers like people not being able to see their view counts and a few other things and it's just not ok.
I'm extremely proud of a lot of things we've done, I'm not proud of that and in fact I hold my team accountable and it's not important, it's an internal matter but, we made changes to people and teams because shipping product that isn't ready is not ok. It's not ok with me and it's not ok with my team.
So the short answer is it's not like we don't get it. We are making a lot of changes and I want to make those changes, we need to make those changes, but making changes and then having to back up and fix things is not cool and I totally get it. Most of the issues from this summer have now been remedied but I was pissed off.
Mazen Rawashdeh was Chief Infrastructure and Architecture Officer at the time, but somehow managed to escape the wrath of a "pissed off" Wenig.
He was then promoted to Chief Technology Officer in 2019, after a brief period where he co-led Core Product & Tech along with Mohan Patt when Steve Fisher was being shuffled from CTO to SVP Payments "in order to focus on a personal matter."
Patt and Fisher both later left the company, but Rawashdeh remains as CTO today and has recently been given even more control and responsibility as part of an executive shakeup which saw Chief Product Officer Eddie Garcia step down earlier this week.
Liz Morton
How much longer will investors tolerate this ongoing technical misexecution before the Board is once again pressured to make changes at the company?
