eBay Australia Introduces AI Responses For User Messaging
eBay Australia has released their April 2025 Seller Update and the big news is sellers can now use AI to respond to buyer messages!
Once sellers enable AI Responses, buyers will receive answers to their questions in seconds as eBay.ai will automatically respond using information already available in the listing and order details.
Here's how eBay says it works:
Once the feature is available, you'll get a pop-up notification in My eBay Messages prompting you to enable it. Once you opt in, AI Responses will answer buyer questions on your behalf, only using information available in your listing and order details.
eBay.ai will only respond when it can deliver accurate, relevant answers, and will avoid answering questions about pricing or offers. You'll have full control and will be able to see which responses are being sent to buyers. The feature can be disabled anytime.
Intelligent Assistance
Available 24/7 to provide your buyers with quick responses using information solely from your listings and order detailsCarefully Crafted
Engages only when it can deliver relevant, accurate answers, and avoids questions about pricing or offersComplete Control
Respond directly to your buyers, leave feedback to improve future responses, or disable the feature anytime
The option to opt in or disable the feature is currently available only for select sellers, but eBay expects to progressively launch it to all sellers in Australia throughout April 2025 - stay tuned for updates!
The rest of the eBay Australia April 2025 update contains mostly previously announced features and changes including updated pre-owned clothing conditions, listing Q&As, streamlined business policies, safety standards for e-mobility devices, and new important requirements for Mexico.
Read the full update:
Would you trust eBay.AI to automatically respond to your buyers' messages? Let us know in the comments below!
