Vinted Europe Terms Update Moves Balances To Vinted Pay, Renames Buyer Protection Fee
Vinted is updating its terms and conditions across several European markets on October 5, including a move from Mangopay to Vinted Pay and notable changes to its buyer fee and counterfeit policies.
The company has already posted the new terms in France, Belgium, Luxembourg, the Netherlands, Germany, Austria, Spain, Portugal, Italy and Ireland. Separate terms updates are also scheduled to take effect in the U.S. and UK on October 8, though Vinted has not yet posted the updated language for those markets.
Value Added Resource compared Vinted's current Ireland terms, in effect since September 2025, with the new version to see what's changing. Localized provisions may vary by market. As always, users are encouraged to read the updated terms in full.
Disclaimer: comparisons are made using both automated and manual methods and are provided for informational purposes only - no warranty of completeness or accuracy is expressed or implied and users are advised to do their own due diligence.
Vinted Pay
The biggest immediate change is Vinted's move away from third-party payment provider Mangopay to its own Vinted Pay service for affected users with an activated Vinted Balance.
Vinted Pay was already listed in the current terms as one of several entities that could provide wallet services, along with Mangopay and Adyen, but Vinted is now actually moving some users from Mangopay to Vinted Pay. Affected users with an activated Balance will have to accept separate Vinted Pay terms, authorizing Mangopay to transfer their available and pending funds before closing the old account.
Those who don't accept "will no longer be able to use Vinted," though they can still request a payout from their existing Mangopay Balance for a time before that Balance is eventually closed. The Vinted Pay acceptance requirement does not apply to Pro sellers with a Vinted Balance.
Vinted is also broadening language around identity and payment checks as part of the update. Current terms allow wallet providers to request additional Know Your Customer verification after users hit transaction or payout thresholds or if suspicious, fraudulent or illegal activity is suspected.
The October version says providers may also obtain KYC information from official state registers and adds language allowing additional checks when required by law or a provider's own internal procedures and rules, including thresholds that could apply to a single transaction.
It also adds language about Strong Customer Authentication, saying a transaction or other action such as accessing a Vinted Wallet may be declined if required authentication can't be completed, while wallet providers may verify that bank account information matches details supplied for a user's Balance.
Buyer Protection Fee
Vinted appears to be taking steps to decouple its current buyer fee from Buyer Protection, with a subtle name change in the new terms.
Under the current terms, Buyer Protection is explicitly listed as one of Vinted's core services, charged on every transaction to provide secure payments and refunds for items that are lost, damaged or significantly not as described.
Buyers are told they are paying the item price, shipping, a Buyer Protection fee and any optional service charges, while a separate Buyer Protection section says the service is mandatory for purchases made using Vinted's buy button.
The new terms no longer mention "Buyer Protection" at all. Instead, Vinted says buyers will pay a mandatory "Vinted fee" which "contributes to our costs of operating the Site." The fee will be included in the price breakdown shown while browsing and added to the final order price at checkout.
The refund rights that were previously part of Buyer Protection haven't disappeared, but are now laid out separately under a Refund Policy covering items that are lost, damaged, significantly not as described or counterfeit.
The terms themselves don't indicate a change to how the fee is calculated or the basic refund process, but they do change how Vinted describes what the mandatory fee is for, moving away from a charge specifically tied to Buyer Protection and toward a broader platform fee.
UK regulators recently estimated Vinted captured 50% to 60% of consumer-to-consumer online apparel GMV in the country in 2025, with competitors including eBay and Depop responding to that growth with their own changes to consumer selling fees.
Liz Morton
Counterfeit Items
Vinted is giving sellers a little more time to respond when it believes an item is counterfeit. Current terms give sellers just 24 hours to provide evidence of authenticity after Vinted says there is strong evidence an item is counterfeit. The October agreement doubles that to 48 hours.
Vinted already offers Item Verification for eligible non-electronic goods and Electronics Verification for certain electronics. Sellers cannot opt out when an eligible buyer purchases verification, and items that fail because of authenticity concerns or Catalogue Rule violations can no longer be listed on the platform.
The new terms also change what happens when an item fails one of Vinted's Verification Services. Starting October 5, Vinted will have an explicit right to destroy an item it verifies as counterfeit.
The company says an item verified as counterfeit will be held for six weeks after the seller is notified, giving them time to challenge the decision. If the seller doesn't provide satisfactory proof of authenticity or make a formal objection during that period, they waive the right to get the item back and authorize Vinted to "dispose of, recycle, or destroy it without further notice or compensation."
The current terms already say an item may not be returned if it is taken by legal authorities or an intellectual property rights holder, but they do not give Vinted the same authority to destroy goods based on its own verification result.
Account Enforcement
Vinted has also rewritten the section covering account restrictions and enforcement. Current terms spell out a lengthy set of circumstances where an account can be blocked, including repeated or serious violations, false information, failure to cooperate with verification, payment-provider concerns and security issues.
The new version is much shorter, saying Vinted may take corrective action when a user's content, items or activity are unlawful, threaten public security or violate the Terms or Catalogue Rules, with possible action including warnings, removing listings or content, blocking account features and temporarily or permanently blocking an account.
The current terms also specifically list Vinted's internal appeal system, certified out-of-court dispute bodies and national courts as ways users can challenge corrective action.
The updated enforcement section only mentions Vinted's internal appeal process, though a separate dispute resolution section still points users to EU alternative dispute resolution bodies, national consumer organizations and courts in their country of residence.
What Isn't Changing
Some claims circulating about the October update aren't actually changes. A Reddit post warning users about the new terms points to Vinted's right to use listing photos to develop and improve artificial intelligence and machine learning models as a new provision.
But that language was already included in Vinted's current terms, which grant the company and its affiliates a broad license to user content, including photos, videos and listing descriptions, for development and improvement of AI and machine learning models.
The October version carries over the same language. While Vinted allows users to opt out of having their content used for marketing campaigns, neither version says that setting also applies to AI use.
The post also says the new terms introduce Vinted Pay UAB, but as noted above, Vinted Pay was already listed as a possible Vinted Wallet provider in the September 2025 agreement. What's new in October is the actual migration of affected users from Mangopay to Vinted Pay.
