PayPal Layoffs Continue As Pressure To Cut Costs Mounts

Liz Morton
Liz Morton


UPDATE 1-31-23

PayPal has announced today they will be laying off about 2,000 employees (~7% of their workforce.)

Update on Our Transformation
This message was shared with PayPal employees today by President and CEO Dan Schulman.

Over the past year, we made significant progress in strengthening and reshaping our company to address the challenging macro-economic environment while continuing to invest to meet our customers’ needs. While we have made substantial progress in right-sizing our cost structure, and focused our resources on our core strategic priorities, we have more work to do. We must continue to change as our world, our customers, and our competitive landscape evolve.

Addressing these changes requires us to make hard decisions that will impact some of our colleagues. Today, I’m writing to share the difficult news that we will be reducing our global workforce by approximately 2,000 full time employees, which is about 7% of our total workforce. These reductions will occur over the coming weeks, with some organizations impacted more than others. We will treat our departing colleagues with the utmost respect and empathy, provide them with generous packages, engage in consultation where required, and support them with their transitions. I want to express my personal appreciation for the meaningful contributions they have made to PayPal.

UPDATE 11-8-22

PayPal is undergoing another round of layoffs, this time cutting 59 jobs at its San Jose headquarters, according to the Silicon Valley Business Journal.

PayPal Holdings Inc. is cutting 59 jobs at its San Jose headquarters.

The company began alerting those affected by the cuts Sept. 20, it told the state Employment Development Department in an emailed letter last week. It plans to complete the notifications by Nov. 19, and the effective date of the individual layoffs is at least 60 days after notification, according to the digital payments company.

"PayPal is undertaking restructuring activity that will result in employee exits," the company said in its letter.

83 employees at PayPal headquarters in San Jose were laid off earlier this month and now dozens more in risk management and operations in Illinois, Nebraska and Arizona have been cut loose as well, according to a report from Bloomberg.

PayPal Holdings Inc. began laying off staffers who worked in risk management and operations this week as the firm seeks to shore up profits after growth in spending on its platform stagnated in recent quarters.

The company laid off dozens of staffers who worked in Chicago, Omaha, Nebraska and Chandler, Arizona, according to people familiar with the matter, who asked not to be identified discussing private information...

...The company said last month it was working to improve operating leverage -- or the ability to grow revenue faster than expenses. Chief Executive Officer Dan Schulman said the company had started to simplify its operating model before the pandemic, but the explosion in volumes on its platform in the early days of the outbreak forced the company to put that work on hold.

“We are now coming back to this work with renewed focus, energy and purpose,” Schulman vowed at that time.

They are also proposing cutting 307 jobs from Irish operations in Dundalk and West Dublin.

Over 300 jobs to go at PayPal offices in Dundalk and Blanchardstown
135 jobs in Blanchardstown and 172 jobs in Dundalk will be affected.

As Shulman focuses on improving operating leverage, I'm sure more than a few of the laid off employees have some questions and thoughts about the $32 Million compensation package he received in 2021.

PayPal’s Dan Schulman gets $32M compensation package in 2021 (NASDAQ:PYPL)
PayPal Holdings (PYPL) President and CEO Dan Schulman received $32.07M in total compensation in 2021, up the $23.36M he received in 2020, according to the payment tech firm proxy filed...

PayPal hasn't officially given a total number for this most recent round of layoffs that I've seen, but anonymous posts on TheLayoff paint a grim picture, if true - possibly over 1,000.

PayPal Layoffs -
PayPal Layoffs: Downsizing related discussion, postings, questions and answers.

One comment in particular highlighted some of the risks involved in downsizing those specific departments:

I see multiple regulatory fines in their future
looking to save money? gut your entire risk department!

Oops, looks like you failed to meet AML/CTF standards, enjoy your several years in a row of fines and audit failures!

I'll update this story as more information becomes available. If you're a PayPal employee who has been impacted by these lay offs, I'd love to speak to you on or off the record, requests for confidentiality will absolutely be respected.


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Liz Morton is a seasoned ecommerce pro with 17 years of online marketplace sales experience, providing commentary, analysis & news about eBay, Etsy, Amazon, Shopify & more at Value Added Resource!