Etsy Auto-Adds Favorites to Carts, Sparking Concerns & Confusion

Liz Morton
Liz Morton


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Sellers are dismayed to discover Etsy is automatically adding items from favorites to the shopping basket, possibly leading to buyer confusion and unintended ordering.

Now etsy are putting items into our baskets ? !
Something I’d favourited a few weeks ago suddenly appeared in my basket today with a note saying the seller was offering me a 5% discount, it was there in the basket added by etsy! I NEVER put things into my basket to hold, if interested in something I put it in a folder, it only goes in my basket a…

Something I'd favourited a few weeks ago suddenly appeared in my basket today with a note saying the seller was offering me a 5% discount, it was there in the basket added by etsy!

I NEVER put things into my basket to hold, if interested in something I put it in a folder, it only goes in my basket as I pay for it.

If you're someone who does put lots of things in your basket to hold and this happened to you, you could end up paying for something you had no intention of wanting.

As it is I had to search really hard to find the empty my basket button.

This is a really bad idea, stay out of my basket!

Others confirmed they had also seen items from their favorites moved into their baskets automatically as well.

It's getting really strange - I just noticed the same! I favoured a listing and it popped up in my basket, and I had to remove it.

Even more weird, since about a week I sometimes (can't really figure out when it will suddenly show up) get a pop up when I click on the Etsy Home Screen , saying "Don't miss out on this item in your basket! Only 0 left and it's in 4 baskets". The item it is showing is a chandelier from MY OWN shop which is already sold and it certainly is not in my basket.

The same thing just happened to me on the Etsy app. Although it was on my phone app, it wasn't on my PC. So not cool. Good thing there is no automatic checkout.

Yes, this just recently happened to me as a buyer. I was looking for gifts for family and got a coupon pop up. I clicked on it. I didn't notice it went into the cart when I was buying similar items. I'm also a seller, so my main concern is if this happens to one of my buyers.

More sellers echoed the concern about this issue creating a bad buyer experience, believing buyers may think the seller has charged them for something they didn't order.

I'd wonder how many orders are being placed by mistake?
If a buyer accumulated a number of items in their cart as holiday gifts & checked out without double checking everything, they might be purchasing items they didn't intend to?

Explains why I had a customer complain that something she has in her basket is reserved for someone else, I had to explain that putting things in your basket doesn’t hold them and that I have no idea what items are in her basket, or anyone else’s. This is pretty poor on Etsy’s part, particularly the idea that people think it ‘holds’ the item for you in the shop.

etsy pulls that crap because they can. They can do all the bad things and they KNOW people will think it's the shop owners, i.e. we're not real people to the marketing department that comes up with these super fine ideas, we're expendable churn! It baffles the mind how they can think they're helping sellers all the while stabbing us in the back. I cannot even get my head around how they think this is good business practice, it seems so dishonest.

The scary thought is how many people won't say anything, just suck it up and keep the item they didn't buy because it's too much of a headache to deal with, but never come back to our shops again, and/or leave a wonderful review like, "Seller is a rip off! Sent me something I didn't buy and charged my credit card extra!" And then you contact support about the confusing review and etsy tells you that it doesn't fall in their parameters of removing a review.

I cannot even imagine the amount of people who are going to be burned by this, especially the sellers who ship out same day or next day, and what a flipping headache to have to do all that work only to have a return, or a pissed off accidental customer. And you know etsy always makes it look like it's the sellers with these cockamamie ideas they come up with.

Have you had Etsy automatically add favorited items to your basket? Let us know in the comments below!

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Liz Morton is a seasoned ecommerce pro with 17 years of experience in online sales & marketplaces, providing expert commentary, analysis & news about eBay, Amazon, Etsy & more at Value Added Resource!