eBay Saved Search Emails Missing Images, Listing Info

Liz Morton ~ Founder
Liz Morton ~ Founder


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UPDATE 5-28-22

eBay has acknowledged this is a known issue and added it to the ongoing technical issues list with a ticket number to reference when contacting support.

Ongoing technical issues
Hi everyone - there have been a number of reports in the last week of members impacted by one or several ongoing technical issues. We have detailed them below. If you are impacted by one or multiple of these please consider contacting Customer Support (link here) to be added to the open tickets. W…

Saved search email is no longer showing items but only link to display results (May 26, 2022)

Reference ID: ALERT13815

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eBay buyers report saved search email format has changed and no longer shows images or listing information.

EBay daily search results emails no longer showing items
The daily emails I get from eBay with various saved search results are no longer showing search results within the emails. Which makes it pointless receiving these emails in the first place. This has been happening for the last few weeks. Can anyone shed any light on this?

The daily emails I get from eBay with various saved search results are no longer showing search results within the emails. Which makes it pointless receiving these emails in the first place. This has been happening for the last few weeks. Can anyone shed any light on this?

Saved-Search email have been broken for about 2 weeks now - when will they be fixed?
They no longer contain any results !! Now:- Before:- Please fix! (fyi: I tried deleting and re-saving, but that didn’t fix the problem. I also tried removing unused searched - also did not fix it). NOTE!! This is intermittent - every now and then it starts working again, but as of this we…

They no longer contain any results !! Please fix!

(fyi: I tried deleting and re-saving, but that didn't fix the problem. I also tried removing unused searched - also did not fix it).

Email search notifications are not showing photos of newly listed items anymore!
Email search notifications are not showing photos of newly listed items anymore! Does anyone has the same issue! I contact eBay chat support but they do not know anything nor they want to escalate this to a higher support team! Here is a photo of what used to show in my gmail mailbox every time a…
Saved Search email no pictures
No longer getting pictures in the saved search notification emails. This was useful for those searches with only a small number of results. Now I have to click every email to see what results there were!!
Saved Searches - Emails Have No Listing Info or Photos
Since the change to the new Saved Searches format, I have found that the email alerts that I receive now have NO photos or any other information about the new listings. The ONLY information is the number of new listings that match my saved search criteria. This is a huge step backwards. Whereas…

So far it looks like most of the users reporting this issue are in Canada or Australia, but it's not clear yet if it is only affecting those locations or users in the US or UK as well. There has been no response from eBay staff yet and it has not been added to the list of ongoing technical issues.

I'll update as more information becomes available, in the meantime, if you're experiencing this issue let us know where you're located in the comments below!

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