eBay Sellers Frustrated By Order Notification Delays

Liz Morton ~ Founder
Liz Morton ~ Founder


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eBay sellers have taken to the community and social media to express frustration with delays in receiving order notifications both in email and on the eBay app.

VERY LONG Item Sold Email Delays
Is anybody else recently experiencing extremely long delays between when an item sells and when they get the email notification? I just started noticing this yesterday. Yesterday it would be 30 - 45 minutes delay and the sales last night were 3+ hours delay. Previously, I would receive emails wit…

Is anybody else recently experiencing extremely long delays between when an item sells and when they get the email notification?

I just started noticing this yesterday. Yesterday it would be 30 - 45 minutes delay and the sales last night were 3+ hours delay. Previously, I would receive emails within a minute or so of the purchase.

It's not my system because I'm comparing the timestamp on the email with the sale time listed on the Manage Orders Awaiting Shipping page.

I too, am seeing a long delay to receive emails. I received an order this A.M. @ 7:30 and still haven't received the email Almost an hour later. This has been happening to me for several days now. I hope they resolve this soon because I like to process my orders as soon as they arrive so I can try to do same day shipping.

Yes, getting them hours later. Even worse on my phone alerts. I had a sale at 5:30ish this AM. Got the email at 9:47AM. STILL don't have a notice on my phone at 12:37PM for that item.

Something else sold at noon & no emails or alerts yet. I was about to leave for the PO. Thankfully hubby saw it on the Orders page & brought it up to me.

It's not just the SOLD emails for me, I'm getting my LISTED emails, hours later too!

I bought an item. Paid for the item. He shipped the item. I just received the email letting me know the seller has made me an offer. It's only been 6 hours since I finished this order. WTH

Delayed Notifications Yesterday and Today
eBay, please check out why all email notifications are being delayed. I’ve talked to other sellers and they are experiencing it too. I listed several items yesterday and the email confirmations took hours to arrive, and some not until this morning. I also had an order very early this morning and sti…

eBay, please check out why all email notifications are being delayed. I've talked to other sellers and they are experiencing it too. I listed several items yesterday and the email confirmations took hours to arrive, and some not until this morning. I also had an order very early this morning and still haven't received an email notification - if I hadn't checked my orders page I wouldn't have known.

Another seller brought the issue to the eBay community weekly chat today:

Yesterday afternoon a message flashed on my screen that I had an offer. Know when that offer actually came to me? Just now, about 20 hours later. after the item was sold. Are we having issues?

Tyler@ebay responded:

I'm not seeing anything internally about a delay in notifications, but I'm happy to get something filed, I'll reach out for more details and screenshots!

Jasmen@ebay responded in another thread about this issue:

There aren't any known issues on this...if it's still happening in 24 hours you'll want to reach out to CS so it's reported properly. Thanks!

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