eBay Ongoing Technical Issues

Liz Morton ~ Founder
Liz Morton ~ Founder


Comments

Lack of communication and transparency around technical issues is a long-standing pain point for eBay sellers. The System Status Board is not updated regularly and it's common for it to show no outages or disruptions even when the community and social media show wide reports of problems, often leaving sellers in the dark when glitches appear.

In a refreshing change of pace, eBay community staff have started a pinned thread to keep track of several ongoing technical issues, including ticket IDs and required information to expedite the process of reporting to customer support.

While it's by no means an exhaustive list, it's great to see this transparency and accountability and I hope the community team keeps it up!

I'll update this post as new issues are added or old ones are resolved and of course, will continue to keep tabs on other technical issues as well, even they don't make it into the official list. šŸ˜‰


Last Updated: 5-17-22

10 ongoing technical issues
Hi everyone - there have been a number of reports in the last week of members impacted by one or several ongoing technical issues. I have detailed them below. If you are impacted by one or multiple of these please consider contacting Customer Support (link here) to be added to the open tickets. Iā€¦

Hi everyone - there have been a number of reports in the last week of members impacted by one or several ongoing technical issues. We have detailed them below. If you are impacted by one or multiple of these please consider contacting Customer Support to be added to the open tickets.

We have included the reference number for these reports to help your contact to CS be as quick as possible - provide the teammate the applicable Reference ID, and have the required information on hand so they can include it as well.

Incorrect number of views showing (May 14, 2022)

Reference ID: ALERT13785

Provide Seller ID:
Provide Item Number:
Provide Customer Site:

Scrollbar on View Item Page Not Working (May 13, 2022)

Reference ID: ALERT13783

No examples needed at this time, tech team is working on it

Unable to list when using eBay app, keeps showing loading white screen and/or draft is not saving item details like photos (May 4, 2022)

Reference ID: ALERT13757

Provide Member ID:
Provide Screenshot:
Provide App version:

Shipped item showing awaiting shipment (May 3, 2022)

Reference ID: ALERT13756

No examples needed at this time, tech team is working on it

Some Orders are missing from purchase history (April 6, 2022)

Reference ID: ALERT13670

Provide Member ID :
Provide Order ID :

Seller is unable to purchase ebay international standard delivery label (April 27, 2022)

Reference ID: ALERT13738

Provide Seller ID:
Provide Buyer ID:
Provide Order Number:
Provide Screenshot:
Provide Site (.com, UK, AU, etc.):

Unable to edit the 'Manage your Q&A for buyers' page. Error asks for a valid phone number (April 17, 2022)

Reference ID: ALERT13642

Provide Member ID :
Provide Screen shot:

Member getting an error when trying to search an item in eBay app (April 27, 2022)

Reference ID: ALERT13747

Provide Member ID:
Provide Mobile device:

Seller Hub shows "Respond to offers" but the offer is expired/declined/empty (January 3, 2021)

Reference ID: ALERT12503

Provide MM ID:
Provide Item #:
Provide Screenshot:

Shipping label page not pulling full 90 days' data (March 27, 2022) - Clicking the 'next page' on the shipping label page does not display anything

Reference ID: ALERT13637

Provide Seller ID :

Not receiving sold email notifications (March 11, 2022)

Reference ID: ALERT13603

Provide Seller ID:
Provide Buyer ID:
Provide Item number:

Unable to Upload a photo when creating or revising an item (February 21, 2022)
Reference ID: ALERT13563
Provide Seller ID:
Provide example item number:

The below issues have since been resolved. We will leave them up for at least a month but after that, they will be removed in an attempt to keep this post clean and current. If you're still experiencing any of these issues in the meantime after relevant trouble shooting (clear cache/cookies, try a new browser, etc.), please provide Customer Support the below info accordingly.

Buyer only sees first page of the items for sale (March 25, 2022 - April 24, 2022) - Often can't see page two but sometimes it happens further into the search.

Reference ID: ALERT13635

Provide Buyer ID:

Provide URL:

Provide Screenshot:

Shipping calculator and label flow are not currently adding in Non-Standard Fees. The shipping team is aware and working on a fix (April 26, 2022 - April 28, 2022) Update, everything is working like normal again and sellers will be reimbursed for any impacted transactions.

Member is Unable to mark item as shipped (April 27, 2022 - May 6, 2022)

Reference ID: ALERT13735

Provide Member ID:
Provide Item number :

Can't respond to Messages (January 29, 2022 - April 29, 2022) - Directed back to the home page

(Tech team was never able to recreate this. If still experiencing they will need screen shots and details on the flow you are following in order for them to recreate the issue and try to find a fix)

Reference ID: ALERT13501

Provide Sender User ID:
Provide Recipient User ID:
Screenshot:
App version:

Unable to add new variations to existing listing using Add Combination feature (April 16, 2022 - April 25, 2022)

Reference ID: ALERT13702

Provide Member ID:
Provide Screenshot:
Provide Steps taken:
Provide Sample item number:

Member asked to leave feedback for an item for which they already left feedback (April 6, 2022 - April 19, 2022)
Reference ID: ALERT13667

Provide Member ID:

Provide Item Number :

Shipping QR code error (June 5, 2021) - QR code won't work with shipping carrier

Reference ID: ALERT12902

Provide Seller ID:
Provide Item number:
Provide Screen shot: QR code or error on USPS

eBay standard envelope grayed out (April 6, 2022)

Reference ID: ALERT13665

Provide Seller ID :
Provide Buyer ID :
Provide Item Number :
Provide Order Number :

Buyer gets error "This seller does not ship to your location" when in a location the seller ships to

Reference ID: ALERT12750

Provide Seller ID:

Provide Buyer ID:

Provide Item number:

Issues sending an invoice

Resolved Reference ID: ALERT12932

Provide Seller ID:

Provide Buyer ID:

Provide Item Number:

Provide Screenshot or error message:

Issues saving templates/drafts

Resolved Reference ID: ALERT13518

Provide Seller ID:

Browser(s):

URL for the error screen:

Screen shot of the error:

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