eBay Shipping Not Applying New USPS Surcharges

Liz Morton ~ Founder
Liz Morton ~ Founder


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UPDATE 5-2-22

eBay has confirmed this issue is fixed and affected sellers will be reimbursed.

Ongoing technical issues
Hi everyone - there have been a number of reports in the last week of members impacted by one or several ongoing technical issues. We have detailed them below. If you are impacted by one or multiple of these please consider contacting Customer Support (link here) to be added to the open tickets. W…

Update, everything is working like normal again and sellers will be reimbursed for any impacted transactions. Shipping calculator and label flow are not currently adding in Non-Standard Fees. The shipping team is aware and working on a fix (April 26, 2022 - April 28, 2022)


UPDATE 4-29-22

This has been added to the ongoing technical issues post in the eBay community.

Ongoing technical issues
Hi everyone - there have been a number of reports in the last week of members impacted by one or several ongoing technical issues. We have detailed them below. If you are impacted by one or multiple of these please consider contacting Customer Support (link here) to be added to the open tickets. W…

Shipping calculator and label flow are not currently adding in Non-Standard Fees. The shipping team is aware and working on a fix (April 27, 2022)

Still no word on if/how eBay plans to compensate sellers for all the underpaid postage.


eBay sellers are reporting eBay's shipping calculator is not currently applying USPS dimensional surcharges.

eBay Sellers Concerned About New USPS Surcharges In April
With new USPS surcharges on April 3rd, sellers wonder why eBay doesn’t do more to negotiate rates or discounts.

The new surcharges went into effect April 3rd and eBay had been adding them in correctly, but it appears a change or glitch may have removed them in the last day or two.

eBay Shipping not Calculating (including) NonStandard Length Fee as of yesterday?
I know it’s not just me. But the eBay Labels Calculator stopped adding the NonStandard Length Fee whether listing, buying a label, or just plain estimating? Hopefully temporary...

I know it's not just me. But the eBay Labels Calculator stopped adding the NonStandard Length Fee whether listing, buying a label, or just plain estimating? Hopefully temporary...


ebayshiperror

I just check an order and shows the same rate, no surcharge, I pray this isn't a fluke. My sales are down 30% because of the surcharge, not to mention the items I can't buy for now on.

would be something that is happening on "eBay".

USPS dot com calculate shipping shows the "surcharge" rates.


The original poster also raised the issue in the weekly chat today.

Re: Community Chat, April 27 @ 1:00 pm PT - General Topics
Any idea’s what is going on with the eBay Shipping Calculator. Since yesterday, it is no longer applying the added costs for the NonStandard Fee related to Dimensions (i.e., 23 inches/32 inches). Question is for those listings that already have the Dimensions applied to shipping, is it going to ch…

Any idea's what is going on with the eBay Shipping Calculator. Since yesterday, it is no longer applying the added costs for the NonStandard Fee related to Dimensions (i.e., 23 inches/32 inches). Question is for those listings that already have the Dimensions applied to shipping, is it going to charge the Buyer correctly?

Velvet@ebay responded:

I'm not aware of any intended changes to the shipping calculator. Let me see what I can find out from the shipping team. Thanks!

No word yet on if eBay will compensate for any additional postage due or provide protections for affected users.


I'll update as more information becomes available - in the mean time, if you're experiencing this issue, let us know in the comments below!

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