eBay's New Messaging System Is Down

Liz Morton
Liz Morton


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eBay has recently rolled out an updated messaging system that displays member communications more like text messages and offers a more modern, streamlined experience, but users report the new messaging system is suddenly not available and has either switched back to the old system or messaging is just completely gone.

eBay Messaging
Starting today 10-24-22 , the messaging window center for messaging automatically changed back to the old school “classic view”. There is no option I found that out it back to “modern view” or the new view of messaging throughout the eBay Sellers.

Starting today 10-24-22 , the messaging window center for messaging automatically changed back to the old school "classic view". There is no option I found that out it back to "modern view" or the new view of messaging throughout the eBay Sellers.

I'm not the only one , am I ?? I hope they can fix it back to a new update. The modern one looks and interaction is much better than classic "email looking "

I'm also frustrated by the big step backwards. The latest iOS update mentions "New threaded style messaging"… New as of when, 1995? I can practically hear the dial-up

Ebay new messaging system gone from Ebay

There are several reports across social media as well. eBay has acknowledged a technical issue but has not provided a timeframe for it to be fixed.

I'll update as more information becomes available. In the meantime, let us know in the comments below if you're experiencing problems with eBay's new messaging system!

eBayTech Issues

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Liz Morton is a seasoned ecommerce pro with 17 years of online marketplace sales experience, providing commentary, analysis & news about eBay, Etsy, Amazon, Shopify & more at Value Added Resource!