eBay Markdown Promotion Manager Unknown Error

Liz Morton ~ Founder
Liz Morton ~ Founder


Comments

UPDATE: eBay community staff have added this to the pinned post of ongoing technical issues, along with a ticket number users should use when reporting to customer service.

4 ongoing technical issues
Hi everyone - there have been a number of reports in the last week of members impacted by one or several ongoing technical issues. I have detailed them below. If you are impacted by one or multiple of these please consider contacting Customer Support (link here) to be added to the open tickets. I…

Unable to create or edit promotions - When a seller tries they get the following error: "Unknown application error".

Reference ID: ALERT13624

Provide Seller ID:


eBay sellers are reporting receiving an "unknown application" error when trying to create or revise sales and promotions.

Markdown/Promotions Manager
Nothing can be revised....I keep getting the error “unknown application error” when I try to add items to a markdown sale, extend it or try to add a new promotion. This is a business killer! PLEASE FIX THIS!

Nothing can be revised....I keep getting the error "unknown application error" when I try to add items to a markdown sale, extend it or try to add a new promotion. This is a business killer! PLEASE FIX THIS!

I'm trying to change the date on a coupon and getting this

"We ran into a problem, but we're working on it. Please try later."

Promo - Create Order Discount - “Unknown Application Error”
Anybody getting the same error? Unknown Application Error.... Screeshots:

Affected seller say they've tried different browsers and devices, but that hasn't resolved the issue.

I was able to replicate the error as well, receiving the unknown application message when selecting items for an order discount promotion.

I'm not sure if it's related, but I also noticed if you click the question mark in the upper right for the eBay Assistant while on any of the promotion creation pages, there is a page not found error.


I'll update as more information becomes available. If you've been impacted by this eBay Promotion Manager glitch, let us know in the comments below!

Tech IssueseBayAds & Marketing

Support VAR