eBay Sellers Report Item Specifics Module Disappearing From Listing Form

Liz Morton
Liz Morton


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eBay sellers report a technical issue causing the item specifics module not to be displayed in the mobile listing experience or to disappear in mid-edit on the web experience.

Anyone else having Listing Error Issues?
Is anyone else having “listing” error right now? When my Wife and I are in the middle of listing items all of a sudden “Item Specifics” disappears.......then you can’t do anything else. After many different attempts and closing out our ebay app we go back to it and everything is still the same.

Is anyone else having "listing" error right now? When my Wife and I are in the middle of listing items all of a sudden "Item Specifics" disappears.......then you can't do anything else. After many different attempts and closing out our ebay app we go back to it and everything is still the same.

Yes, this was happening to me yesterday. I saved the draft then went back in to draft and the data was there.

Is there an open ticket on this yet devon@ebay ? A sitewide alert we can reference when contacting CS?

Side note: for months I've been having an issue with variation listings. Say I set up a color variation, then I exit variations page and go back to the main listing page. The item specific for color will keep disappearing then reappearing, so the entire IS part of the form shifts up and down with every single IS I fill out. I have to wait for it to reappear/disappear before filling out every single IS. Adds 10 min to the listing process.

Items Specifics not Appearing
Hello i am having issues completing a listing on sport cards as it’s asking to add the condition of the card but the item specifics are not appearing when using the app to add a listing. This has been going on since last night

i am having issues completing a listing on sport cards as it’s asking to add the condition of the card but the item specifics are not appearing when using the app to add a listing. This has been going on since last night

Ya I’m having the same problem right now with sports cards.

Same issue. E-bay app on my android phone. No "Item Specifics" or "Conditions" available. This goes for new and existing listings. Works fine from a web browser.

Most of the reports of this issue being experience on the app call out the Single Trading Cards category specifically.

However, users who experienced a similar problem on desktop said it was affecting all categories they had attempted to list in, so it may be a more widespread issue.

eBay community staff have acknowledged the issue and provided a ticket number to reference when contacting support, covering both the app and desktop experience issues with the Item Specifics module disappearing or not being available in the listing flow.

It looks like we just opened a sitewide ticket on this issue with item specifics not showing. The ticket is ALERT15145 and if there are any sellers experiencing this we do encourage them to reach out to customer support and have their account added to the ticket to be used as an example.


Are you experiencing problems with Item Specifics when listing on eBay? Let us know in the comments below!

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Liz Morton is a seasoned ecommerce pro with 17 years of experience in online sales & marketplaces, providing expert commentary, analysis & news about eBay, Amazon, Etsy & more at Value Added Resource!