eBay Item Not Received, Return Requests Hit Technical Hiccup Snag
UPDATE 7-19-23
eBay has added this "hiccup" to the ongoing list of technical issues in the eBay community.
Buyers are not able to open INR getting error "Oops we are facing technical hiccups" (July 15, 2023)
Reference ID: ALERT14812
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eBay buyers are receiving an "oops, we had a technical hiccup" error message when trying to file item not received cases or return requests.
When I try to report an item as not received, I get the attached error message. The packages were reported as delivered in tracking, stating it was put on my porch. But they aren't on my porch. I try to report that and I get the above error when I click the "I didn't receive it" link under "More Actions".
This seems like it's a major issue.
I am trying to report that Order number:13-10253-40329, which should have been delivered by July 12 has not even shipped yet. I have tried to reach the seller but get no response. I would like my money back, but I get an error/technical hiccup message. Please help me. This is really frustrating.
I have tried several times to report an item, that I purchased through ebay, had not arrived. I first email the seller for shipment information, then sent them a request for a refund. No reponse from seller. I tried to have ebay step in but got, Oops, we had a technical hiccup. This has happened for a couple of days now. How do I contact ebay for help with this issue? It seems like a technical issue.
My shoes have never arrived. No tracking number provided. Whenever I try to report it, the screen says there is a technical problem. When will this glitch be resolved so I can report this?
I ve tried to report an item not received but keep getting technical error
I'm getting a circular disaster no matter how I try to get help from eBay.
First, of all I's waited a week past when my item (22-10230-32791) was supposed to arrived and it has not even shipped. The help indicates that I should go to "More Actions" -> "Item not received" but that option does not exist for this item. I then go to "contact seller" -> "I didn't receive my item". This gives me a link to request a refund. However, this link results in the message "Oops, we had a technical hiccup, Please try again later or contact us for help." Trying again later has the same result and the contact us option brings up a page with several options including getting help for an item that never arrived. Selecting that option results in the "Oops, we had a technical hiccup, Please try again later or contact us for help." page.
Phoning Customer service is even worse if that is possible. After verifying who I am and the my order, it states that I should go to the online help that does not work, politely asking if that option is OK. When I say "No" the voice continues to give the url and then hangs up. This seems to be true no matter what options I ask for or select.
One community mentor suggests trying to use the eBay app as a workaround if you are experiencing this issue.
If you are attempting to start an "item not received" case using a browser and getting a "technical hiccup" error:
Try using the eBay app, if possible to start the "item not received" case -- I seem to be able to get farther along in the process using the app than when using a desktop browser. At least three users have indicated that they were able to successfully start an "item not received" case through the app when the browser link gave that error message.
Have you run into a technical hiccup when trying to file a claim or return request on eBay? Let us know in the comments below!
