eBay users are reporting a technical issue causing some user feedback pages to time out without loading properly.
Is anyone else having trouble when clicking on a member's feedback rating of having the page taking too long to load and timing out? I'm using Windows 10 and the latest version of Chrome with a high speed broadband connection. I've been experiencing this for a couple of days and have updated my browser and cleared my cash an cookies. I'm wondering if eBay is improving things (playing around) or what is going on. Anyone else?
One helpful community volunteer answered:
Yes -- there are two different feedback page links, and one of them is not working, currently.
The feedback links that do not work -- from the community pages or items for sale list -- look like this:
Using that link results in the following error for me in Firefox.
Links that do work (from the user profile page or possibly from listings?) look like this:
From the community pages, it may be easier to go from Listings to Profile to Feedback.
That is, open the Listings link in another tab, click on the username there to get to the user profile page. From the profile page, the feedback link should work.
This is the error message users are getting when trying to access feedback pages through the links that are currently not working.
Other users commented with their concerns as well.
This glitch is getting really annoying. Any time you click on a feedback number it doesn't work. You have to go through a profile page and click the 'view feedback' text to get it to load.
I was looking at some buyer feedback last night because 3 buyers in a span of 6 hours left positive feedback comments with negative ratings- so I wanted to see their FB left for others for signs that it was happening with all their FB. Clicking on the FB number from my page didn't load. Then I discovered when shopping that clicking on a seller's FB number from search didn't load.
It appears that this issue makes checking on buyer feedback particularly difficult since they have no active item listings to view and work through the back door.
It's been a hot topic for debate whether or not feedback on eBay is still relevant or important but clearly many users still depend on feedback when vetting their trading partners on the platform.
How many sales have been lost while this glitch has been occurring if a prospective buyer was unable to view the feedback for a seller?
How important is viewing other users' feedback to you as a buyer or as a seller? Let us know in the comments below!