Auctane has resolved the connection issue with eBay for ShipStation and Stamps.com.
On Friday, 4/14/2023, Auctane (ShipStation and Stamps.com's operating brand) discovered a disruption in the connection between Auctane platforms and eBay. Auctane has since resolved the issue on its platforms.
For any ShipStation or Stamps.com merchants still experiencing this issue, or missing previous orders, please reach out directly to firstname.lastname@example.org or email@example.com to have this corrected.
Sellers are reporting problems preventing eBay from connecting with Stamps.com and ShipStation to import orders for shipping, starting yesterday.
As of this am, my ebay sales didn't populate to my stamps.com account. I had to enter them manually
I'm having the same problem. Won't download orders placed since early this morning on either the app or the website.
I tried going through Run/ %appdata% etc... to change the last import date and that didn't work.
Tried "reconnecting" to ebay and that didn't work.
Thinking about calling but that's usually a long waste of time.
I called and was told it's a site wide issue they're working on. There's always something going wrong with stamps.com... I wish there was a better alternative.
Just got off of chat with support and they noted the below:
9:58:36 PM) Ntombifuthi M.: Thank you. One moment while I pull up your account.
(10:00:48 PM) Ntombifuthi M.: Thank you for your patience, reason why your orders are not coming through it is because there is an outage regarding Ebay stores.
(10:01:17 PM) Ntombifuthi M.: Our Senior Support are busy working on the issue and will update once the issue is resolved.
(10:01:53 PM) HeKeCo: okay, so we just have to wait and ship thru ebay or shippo
(10:02:28 PM) Ntombifuthi M.: Yes but they are busy working on it, it should be resolved soon.
10:05:01 PM) Ntombifuthi M.: It was only discovered today and they are prioritizing on the issue, I'm sure if the problem persist they will send out communication.
(10:05:41 PM) Ntombifuthi M.: We apologies for the inconvenience caused.
We are still not importing orders from eBay, amazon and our website are importing as usual,
Are you experiencing problems with importing eBay orders into Stamps.com or ShipStation? Let us know in the comments below!