eBay Can't Set Quantity To 0

Liz Morton
Liz Morton


Comments

UPDATE

eBay community staff have acknowledged the issue and provided ALERT14330 to reference when contacting support.

Re: Cannot change quantity to zero?
wrote: So if you sell products through various outlets and run out of stock on an item your only option is to end your listing?!?! I have sooo many problems with this. First of all, since this last update, when you change the quantity to zero, it will automatically adjust to 1 when you leave that…

We apologize about the issue you are running into when trying to update the quantity of an item to zero. You can use the workaround by going through bulk editing.

This is a known sitewide issue with an open ticket to have it resolved. You can reach out to customer support here and let them know that you are experiencing ALERT14330 to have your account added to the ticket.


eBay sellers are reporting a glitch that is not allowing them to set listing quantity to 0 once they have sold out of an item.

Can’t change quantity to (0) when revising a listing.
I had realized I was actually out of a product...so since it won’t let me revise the listing to quantity 0 so that I can add inventory later, I had to end the listing. Anyone else seeing this now too?

I had realized I was actually out of a product...so since it won't let me revise the listing

to quantity 0 so that I can add inventory later, I had to end the listing.

Anyone else seeing this now too?

Yes, I have the exact same issue today.

So, I called customer service and of course, they said you can always just end the listing. When I explain that I didn't want to end the listing because then I would lose all my sales history. They then tried to tell me that you could never just zero out the item quantity. I told them to just Google it and that you've been able to do it since 2014 when they added the feature. I have personally done it for the past three years.

Hopefully, it's just a glitch and they'll fix it. But once again a classic example of eBay trying to fix something that's not broken and just ending up making it more difficult for sellers.

Ending the listing is not a great solution - sellers may incur additional listing fees once the item is back in stock and/or lose sales and watcher history.

A seller on another eBay community thread about this issue suggests using the bulk edit option may work as a temporary work around.

Change the quantity to 0 items without ending the item
It is not possible to change the quantity to 0 listed items without ending the item, it keeps going back to 1, Any reason for this I’ve missed

It is not possible to change the quantity to 0 listed items without ending the item, it keeps going back to 1, Any reason for this I've missed

It's always been set to out of stock but for some strange reason it's now stopped working? I just found out I can change it in bulk listings, that works fine so again it must be eBays software.

It's like my problem I have with my return address set up in eBay as my mom's address but eBay still have returns post to my home address? and it don't matter how many time I tell them they still don't get it right. I've been with eBay for years now and it just keeps getting worse.


Are you experiencing this eBay glitch? Let us know in the comments below!

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Liz Morton is a seasoned ecommerce pro with 17 years of experience in online sales & marketplaces, providing expert commentary, analysis & news about eBay, Amazon, Etsy & more at Value Added Resource!