eBay Sellers Can't Add Tracking, Shipping Labels Print 2 Per Page

Liz Morton
Liz Morton


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eBay sellers report problems with adding tracking and shipping label settings switching to print 2 per page as shipping glitches continue to plague the platform.

Currently, sellers say they are unable to add and save tracking details for labels printed outside of eBay.

unable to save tracking
just started. Can not save tracking in the sold item

just started. Can not save tracking in the sold item

Seller can’t enter tracking information
Anyone else having issues entering Tracking Information? I can enter the number but the carrier and “save and continue” refuse to take information.

Anyone else having issues entering Tracking Information? I can enter the number but the carrier and "save and continue" refuse to take information.

unable to add tracking information to order
unable to save the tracking numbers for orders due for today, does not work on any browser. save button remains grayed out no matter what i try.

unable to save the tracking numbers for orders due for today, does not work on any browser. save button remains grayed out no matter what i try.

Can’t add tracking number!
Combined items, purchased one label , tried to add tracking number the various items -- eBay allows the tracking number and carrier to be added but the “save” is greyed out. Anyone else?

Combined items, purchased one label , tried to add tracking number the various items -- eBay allows the tracking number and carrier to be added but the "save" is greyed out. Anyone else?...

...Here is a screenshot: Notice the save area is greyed out. Had customer service call me -- of course, they know nothing about it and can't help. When I asked if he would make a ticket for this and forward it to technical issues , the call was disconnected. Ugh!

Firefox_Screenshot_2024-01-10T18-50-31.839Z.png

Some sellers on Reddit report they are able to enter tracking using the app as a temporary workaround.

eBay tracking number form broken
by u/dotnetdemonsc in eBaySellerAdvice

ust a heads up that eBay’s tracking number field is broken. Again. As of 1:58 EST (-5:00 GMT).

Specifically, it's this modal window here (see below). According to the console, there's a JavaScript error because of some request it's making is getting rejected due to a security issue on another domain that the form is utilizing. You can enter a tracking number, but you can't select a carrier, and the "Save and continue" button never becomes enabled because no carrier is selected.

The app works for me as a buyer and seller to check USPS tracking. 3rd party adding tracking numbers to shipped orders worked as of a few minutes ago.

eBay community staff have acknowledged the issue with inputting tracking and provided a ticket to reference when contacting support

Re: Can’t add tracking number!
wrote: Hi - can you guys please get this escalated? Screenshots in 2nd post on this discussion. Can’t enter tracking on web because save button is grayed out. Reports have been coming in since about 11:00 am. Work-around is sellers can enter tracking on the app, but that’s cumbersome and pron…

There is a sitewide ticket open for sellers being unable to add tracking numbers and we are working on having that Tech Board updated. This is being worked on to be resolved and we do encourage sellers to reach out to customer support and have their account added to the ticket ALERT15135.

The more examples our Tech team has, the sooner they will be able to have this resolved.


Sellers have also been reporting for the last few days that their shipping label settings are defaulting to printing 2 labels per page, which is causing issues with the sizing for their label printers.

one page labels for bulk printing
recently, I noticed my labels are generated with two labels on a page. My printer is only one page. I don’t know how this changed back to generating two labels per page, but I do not see how to change it back. Anybody else having this issue or know how to fix this??

recently, I noticed my labels are generated with two labels on a page. My printer is only one page. I don't know how this changed back to generating two labels per page, but I do not see how to change it back. Anybody else having this issue or know how to fix this??

Issue with bulk label printing
Something is off with the bulk label function. I can purchase in bulk but when I go to print, the label is either: super tiny and not taking up the whole print surface for a Rollo label, or: providing TWO labels on one page, in landscape format. This is happening in both Chrome and Edge, and I have…

Something is off with the bulk label function. I can purchase in bulk but when I go to print, the label is either: super tiny and not taking up the whole print surface for a Rollo label, or: providing TWO labels on one page, in landscape format. This is happening in both Chrome and Edge, and I have not changed any settings. I have not been able to fix the issue and so then need to go into the label reprint page in order to print them one at a time. It's time consuming and annoying...please fix!

A helpful longtime community member has provided instructions for sellers to change the setting back to 1 label per page when printing bulk labels.

This happens sometimes - something on eBay's end changes a seller's preset label size on bulk. One seller said it happens when they switch between using PayPal and eBay funds to pay for labels. Here's a screenshot of how to change it back if you're using bulk labels:
bulkprint-changesize.png

We've seen several other shipping anomalies reported this week as well, including extended shipping and delivery timeframes due to eBay changing working days and cutoff times without sellers' knowledge.

Is eBay Changing Sellers’ Working Days & Cutoff Times Without Their Knowledge?
Sellers report long shipping & delivery timeframes, shipping required on Sunday - is eBay changing working days & cutoff without their knowledge?

And eBay still has not provided any insight into what is going on with fluctuations in USPS shipping rates sellers have been experiencing since Friday.

eBay Sneaks In USPS Shipping Increase Effective January 8, 2024
eBay sneaking in stealth USPS rate increase 1-8-24 with no warning, despite previous promise to “try” to give two weeks notice of changes.

Are you having problems with the eBay shipping and tracking experience? Let us know in the comments below!

eBayShippingTech Issues

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Liz Morton is a seasoned ecommerce pro with 17 years of experience in online sales & marketplaces, providing expert commentary, analysis & news about eBay, Amazon, Etsy & more at Value Added Resource!