eBay Glitch Prevents Cancellations

Liz Morton ~ Founder
Liz Morton ~ Founder


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Apparently there was a glitch on the evening of February 1st that prevented some sellers from being able to cancel orders, according to an announcement posted in the eBay community.

Update about seller cancellations
On the night of Feb 1, some sellers were unable to cancel an order or accept a buyer’s cancellation request. The cause of this issue was identified and resolved within a few hours, and we will work to ensure this issue does not happen again. If you’d like to cancel the order, you can try again.…

On the night of Feb 1, some sellers were unable to cancel an order or accept a buyer’s cancellation request.

The cause of this issue was identified and resolved within a few hours, and we will work to ensure this issue does not happen again.

If you’d like to cancel the order, you can try again. If you have a buyer’s cancellation request, you have 3 days from the date of the request to accept it.

If you have any questions or concerns, just get in touch. We’re here to help.

Thank you for being part of the eBay community.

I'm guessing this glitch was not widespread - there were only a few reports in the community and across social media.

Canceling an order
I keep trying to cancel an order (I’m the seller and I listed an incorrect book title). I continually get a message saying “Something went wrong.” Who can I reach out to??

I keep trying to cancel an order (I'm the seller and I listed an incorrect book title). I continually get a message saying "Something went wrong." Who can I reach out to??

Cancelation request issues..
anyone having trouble trying to cancel an order.. a buyer wants to cancel a purchase..but i’ve tried 5 times ..keeps saying “something went wrong, try again” never happed to me before.. tried to do it on mobile as well, and switched from chrome to microsoft edge, all 3 having issues..

anyone having trouble trying to cancel an order.. a buyer wants to cancel a purchase..but i've tried 5 times ..keeps saying "something went wrong, try again" never happed to me before.. tried to do it on mobile as well, and switched from chrome to microsoft edge, all 3 having issues..

Same issue here since 7:30pm EST last night. Have tried on the android app and chrome.

no way to cancel an order for me the seller or the buyer. This is so frustrating.
the page kept saying “something went wrong”. This order is 5 hours old only. No customer service number or online chat to help.

the page kept saying "something went wrong". This order is 5 hours old only. No customer service number or online chat to help.


Were you affected by this glitch not allowing orders to be canceled and if so, has it been resolved? Let us know in the comments below!

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