Can't Log In To eBay iOS App After Update 12-1-23

Liz Morton
Liz Morton


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eBay users report an error preventing them from logging in after updating to the most recent version of the iOS app.

Cannot log into my app on Iphone version 6.137.0.2
I updated my app to the latest version of 6.137.0.2 and since then i am unable to login into my ebay account it just says “ Oops! something went Wrong” , i have 101 orders to dispatch . I spoke to ebay yesterday but they didn’t comeback yet. I thought its my phone only but it seems to be almost ever…

I updated my app to the latest version of 6.137.0.2 and since then i am unable to login into my ebay account it just says “ Oops! something went Wrong” , i have 101 orders to dispatch . I spoke to ebay yesterday but they didn’t comeback yet. I thought its my phone only but it seems to be almost every one who updated their app. Ebay do something ASAP

Sign in error “ unknown error “
Unable to sign in to my eBay account . I have deleted the app and reloaded it but still cannot sign in can you please help.

Unable to sign in to my eBay account . I have deleted the app and reloaded it but still cannot sign in can you please help.

As a temporary workaround, some users say they are able to login when using their mobile browser instead of the app.

I have recently updated the eBay app & ever since I am unable to log in using my Touch ID. But when I use the website it logs in fine. I have tried uninstalling the app & reinstalling the app but nothing is working I have literally ran out of ideas on what to do next can anyone help or relate to my issue

I can’t log into the app. It’s worked fine for years but from yesterday afternoon I couldn’t log in and still isn’t working. I deleted and reinstalled the app. I’ve changed my password. It still doesn’t work. I can log into my safari on my computer and iPhone web ...

eBay support on Twitter acknowledged the issue yesterday, saying the mobile tech team is working on a fix, though they may have been overly optimistic with their time estimates as new reports are still coming in this morning.

Are you experiencing problems logging in to the iOS eBay app? Let us know in the comments below!

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Liz Morton is a seasoned ecommerce pro with 17 years of experience in online sales & marketplaces, providing expert commentary, analysis & news about eBay, Amazon, Etsy & more at Value Added Resource!