Value Added Resource Week In Review 5-19-24

Liz Morton
Liz Morton


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Welcome to the Value Added Resource ecommerce news week in review!

eBay News

eBay and Collectors have closed the deal, making Goldin Auctions officially part of eBay as the eBay Vault transitions to PSA in June.

eBay Acquires Goldin From Collectors, Sells eBay Vault To PSA
Big news in the collectibles world as eBay sells off their Vault to PSA and acquires Goldin Auctions from Collectors.

eBay is looking for a new home in Utah as the 240,000-square-foot building, 36-acre campus in Draper that has been the main hub for its US-based customer service and trust and safety operations since 2013 goes up for sale.

eBay “Right-Sizing” Operations As Draper, UT Campus Goes Up For Sale
eBay looks for new Utah home as 36-acre Draper campus for US-based customer service, trust & safety operations goes up for sale.

Unionized workers at eBay subsidiary TCGPlayer have filed a new Unfair Labor Practice charge with the National Labor Relations Board, alleging the company has escalated union-busting activities targeting women, disabled and pro-union workers with illegal surveillance and changes to family leave benefits.

eBay TCGPlayer Union Files Unfair Labor Practice Charge Over Surveillance & Benefits Changes
TCGUnion-CWA files new Unfair Labor Practice charge saying eBay TCGPlayer has undertaken illegal surveillance & changes to family leave benefits in union-busting efforts.

VP Global Communications, Michelle Friedman has departed eBay to take on the same role at Samsara, a cloud platform built for tracking and analyzing data from physical operations.

eBay Loses VP Communications As Michelle Friedman Moves On To Samsara
eBay’s VP Global Communications, Michelle Friedman has departed the company to take on the same role at Samsara.

eBay is testing first homepage redesign in over 5 years - is it really more modern & efficient for buyers or just more real estate to show ads?

eBay Tests New Homepage Design With Plenty Of Room For More Promoted Listings Ads
eBay is testing first homepage redesign in over 5 years - is it really more modern & efficient for buyers or just more real estate to show ads?

This week's eBay for Business podcast featured Lead Product Manager Avinash Madhavn sharing updates on how sellers can use coupons and other discounting tools to help drive sales - but hosts seem appalling out of touch with how Promoted Listings drive prices up across the platform.

eBay Adds AI Coupon Code Suggestions, Shows Coupons In Google Search But Ignores Role Promoted Listings Plays In Uncompetitive Prices
eBay podcast shares updates on how coupons & discounts help drive sales, but hosts ignore role Promoted Listings plays in driving up prices on site.

eBay UK sellers are left with more questions than answers after a section added in the latest user agreement update reveals a new feature called Simple Delivery, prompting speculation eBay may be looking to copy competitor Vinted on delivery services.

Nothing Simple About Simple Delivery As eBay UK Looks To Compete With Vinted
eBay UK sellers left with questions as user agreement update reveals new Simple Delivery service - is eBay heading down the same path as Vinted?

Other Ecommerce News

Just a little over a month after introducing returns for any reason, Mercari is now backtracking and reverting back to the previous policy of only allowing returns for items that are damaged or not as described.

Mercari Backtracks On New Return Policy, Reverts Back To Not As Described Only
A month after launching returns for any reason, Mercari reverts to previous policy only allowing returns for damaged or not as described items.

Mercari also says Key Performance Indicators like number of listings and new user acquisition are showing improvement, leading to the possibility of further changes to variable buyer fees to account for surges in supply and demand.

Mercari Plans Dynamic Pricing For New Buyer Fees That Will Adjust With Supply & Demand
A month into buying & selling fee shakeup, Mercari considers system that would dynamically adjust fees based on supply and demand.

Some Etsy sellers report being opted in to Father's Day sale with no notice or consent, while others say a bug is changing their minimum price settings for the sale, causing them to lose money.

Etsy Father’s Day Sale Snafu Changes Minimum Price, Opts Some Sellers In Without Notice
Some Etsy sellers report Father’s Day discount activated without their knowledge, others say bug is changing minimum price settings for sale too.

Etsy is testing a few new features for buyers and sellers, offering more options for how buyers can receive and use refunds and how sellers can set up sales and discounts for their shops.

Etsy Testing New Sale Discount & Refund Features For Buyers & Sellers
Etsy tests new features offering more options for how buyers can receive & use refunds & how sellers can set up discounts for their shops.

And, after a year of beta testing, Poshmark is finally releasing Promoted Closets advertising feature to all US sellers, offering the ability to boost visibility in search results and brand pages - for a price.

Poshmark Launches Promoted Closets Ad Program To US Sellers
Poshmark is testing Promoted Closest feature to advertise in prominent locations across search results & brand pages.

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Week In Review

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Liz Morton is a seasoned ecommerce pro with 17 years of online marketplace sales experience, providing commentary, analysis & news about eBay, Etsy, Amazon, Shopify & more at Value Added Resource!


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