Value Added Resource Week In Review 11-13-22

Liz Morton ~ Founder
Liz Morton ~ Founder


Welcome to the Value Added Resource ecommerce news week in review!

First, a major update on PayPal's ongoing Acceptable Use Policy debacle - they've finally removed the $2500 "misinformation fine" & have clarified those damages only apply to policy violations associated with fraud, counterfeit products and intellectual property rights infringement.

PayPal Policy Update Finally Removes $2500 Misinformation Fine
PayPal updates UA policy - $2500 damages only apply to fraud, counterfeits or IP infringement, not misinformation.

eBay News

eBay CEO Jamie Iannone announced at eBay Open this year that sellers would soon have the ability to upload up to 24 images per listing, double the previous limit of 12.

Sellers were told it would be rolling out "in the November timeframe" and for once eBay actually delivered on time. πŸ˜‰

eBay Rolls Out 24 Images For Listings
eBay sellers can now upload up to 24 images per listing, double the previous limit of 12.

Buyers report being charged the California eWaste fee in error - it's only supposed to apply to electronics in new and refurbished condition, but eBay is also applying it to used and not working/for parts condition as well.

Will eBay refund the overcharges to buyers and also credit the extra final value and ad fees sellers have been assessed on those wrongfully charged eWaste fees?

eBay Charging California eWaste Fee In Error
eBay buyers report being charged CA eWaste fee on used & for parts items in error.

eBay quietly stopped charging sellers in Germany, France, Italy, Spain, Austria, Switzerland, Ireland, Netherlands, Poland, and Belgium the 16 Euro payment dispute chargeback fee in October - could more countries be next?

eBay Quietly Removes Chargeback Fees For EU Countries
eBay is no longer charging 16 Euro payment dispute fees to sellers in certain EU countries.

Sellers in the UK complain that maximum shipping rates in certain categories are lower than actual postage costs, which eats into their profits, especially since final value and ad fees are also taken out of the shipping.

Is it time for eBay to consider increasing these rates or do away with the maximum limits all together?

Should eBay Increase Maximum Shipping Limits For The UK?
eBay places maximum shipping caps on certain categories, but are they enough to cover actual postage costs?

A buyer who had a card shipped to the eBay Vault has concerns about the advertised "high quality listing service" after the card was entered into their collection with an incorrect title and missing important info like the year.

The real problem? Sellers cannot edit the listing details created by eBay, so if eBay screws it up, it could have a significant impact on the resale price. πŸ’Έ

eBay Vault Problems - Incorrect Title & Missing Info
The eBay Vault is supposed to include professional photo & listing services - are they living up to the promise?

eBay is starting to roll out its new International Shipping Program but early adopters say it's not going smoothly - some say they were opted in without permission or warning, others say it's causing problems with payments and business policies.

Problems With eBay’s New International Shipping Program
eBay is starting to rollout new International Shipping program & some sellers say it isn’t going smoothly.

The monthly eBay community chat for November was all about Promoted Listings. See what the eBay Ads team had to say πŸ‘‡.

eBay Community Monthly Chat November - Promoted Listings
eBay’s November community chat hosted by the ads team will be all about Promoted Listings!

And don't forget, the final eBay Seller Check In of the year is coming up on Wednesday, November 16.

eBay Holiday Check In November 16,2022
The final quarterly eBay Seller Check In for the year will be holiday themed & held on November 16, 2022.

Technical Issues

eBay Offers and Messages experienced a massive outage this week.

eBay Make Offer, Accept Offer, Messages Not Working 11-6-22
eBay buyers & sellers report problem with offers & messages.

And once again sellers faced a technical issue that wiped out the view count history from all their listings.

Ironically, one of the main technical issues ex-ceo Devin Wenig was "pissed off" about in 2018 was people not being to see their view counts - clearly that wasn't enough to fix the issue and current CEO Jamie Iannone's tech-led reimagination of the platform hasn't come up with anything better either.

Maybe it's time to get a new Chief Technical Officer who can actually get the job done?

eBay 0 View Count Error 11-10-22
eBay sellers are once again facing a technical issue that has wiped out all view count history from their listings.

Some Etsy sellers reported having funds placed on Payment Reserve in error this week causing a major cashflow crunch for those impacted. Etsy support blamed a "bug".

Is Etsy Holding Payments In Error?
Etsy sellers report having funds placed on Payment Reserve in error, Etsy support blames β€œbug”.

Other Ecommerce News

Wolf Popper LLP has announced an investigation into potential securities fraud claims on behalf of investors in Funko Inc, following below expectations 3rd quarter results that brought the stock price down to $7.92/share.

That's a huge drop from the $21.00/share that eBay and their partners in the Chernin Group consortium paid to acquire a 25% stake in Funko back in May.

Has the Funko bubble finally popped?

Wolf Popper LLP Investigates Potential Funko Securities Fraud
Wolf Popper LLP investigating potential securities fraud on behalf of investors in Funko following Q3 results.

After laying off about 1000 employees in July, many of whom were support personnel, Shopify is reportedly filling in the gaps with outsourced contractors from TaskUs.

Shopify and TaskUs have a concerning history. They were both named as defendants in a class-action lawsuit filed in April 2022, alleging the companies were negligent in handling a 2020 data breach that impacted dozens of Shopify merchants.

The breach was blamed on two "rogue members of the support team" who were later revealed to be TaskUS contractors.

Shopify Outsources Support After Layoffs
After laying off 1000 employees in July, Shopify is filling in the gaps with outsourced support from TaskUs.

PayPal announced more layoffs, this time cutting 59 jobs at its San Jose headquarters.

PayPal Layoffs Continue As Pressure To Cut Costs Mounts
PayPal slashes jobs at headquarters in San Jose as well as risk management & ops across the US & Ireland.

USPS announced new prices for 2023, with some increases but also some savings on certain flat rate Priority products.

USPS Announces New Prices for 2023
USPS announces new prices effective Jan 22, 2023, including lower prices for some flat rate Priority products.

And finally, Etsy is gearing up for the holidays and communicating with sellers about their plans to handle any holiday shipping delays.

Etsy Prepares For Possible Holiday Shipping Delays
Etsy is gearing up for the holidays & communicating with sellers about plans to handle any holiday shipping delays.

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Week In Review