eBay Drops Facebook & X Support For US Users Amidst Layoffs & AI Self-Service Shift
eBay sellers will no longer be able to message with support reps through the company's Facebook page or X/Twitter account effective March 11, 2026 as company shifts to AI-powered self-service options following latest round of layoffs.
Rumors of the support shutdown began spreading in January, but that time, eBay confirmed it was only affecting the UK Facebook page and that social support would remain available to US sellers.
Liz Morton
But after last months layoffs moved more positions overseas and/or shifted more support to AI-powered self-service options, it appears eBay has now decided to stop offering support through Facebook completely.
Liz Morton
Seller and YouTuber Joe DeMarco posted about the news on his channel, crazeenydriverNYC.
And I was able to confirm by messaging through the eBay Facebook page that this support channel will close on March 11.
eBay community staff have confirmed the shutdown will also include @AskeBay on X/Twitter.
When this same change was announced for the UK in January, sellers were directed to Instagram to still receive support.
Since Instagram was not mentioned as one of the channels shutting down tomorrow, that may continue to be an option for now at least, but it's unclear how long that may remain true.
eBay has a sticky history with offering support through various social media channels.
Social support provides an easy customer service option for users but because those interactions are often publicly visible, it also opens the company up to increased scrutiny and amplification of systemic issues that have plagued the platform for years.
Liz Morton
Continuing to encourage sellers to spend more time on competitor platforms (Meta directly goes up against eBay with Facebook Marketplace and buy, sell, trade groups as well as increasing live social selling on Instagram) has also historically been called out as a strategic mis-step for the company - and that's even more true as eBay has recently begun expanded their livestream selling capabilities with eBay Live.
Liz Morton
On the other hand, sellers consistently say they found that the support reps available through social media channels were far and away better trained and better able to assist than the overseas call center reps you'll get via eBay's direct phone and virtual chat options.
eBay received significant backlash when they shut down the dedicated eBay for Business Facebook page last year and this move now completes the social support phase-out.
Liz Morton
The move comes as eBay is doubling down on ramping up AI powered self-service customer support solutions to cut costs and many sellers having the rug pulled out from under them when their previously promised lifetime access to Concierge support was suddenly cut off because they failed to meet sales volume criteria.
Liz Morton
eBay's press relations department has not responded to request for additional comment as of time of publishing.
Do you use eBay's social media support channels and if so, how will it impact your business when these channels go away? Let us know in the comments below!
