eBay Bulk AI Listing Tool Not Working On Trading Cards, Unable To Identify Key Item Details
eBay's magical bulk AI listing tool is suddenly unable to identify key item details for trading cards, with broken functionality now requiring sellers to have to go back to manual entry for brand, card number, player, and more.
The feature was introduced in trading card categories in July 2024, then expanded to other categories by the end of the year.
Liz Morton
While there have been mixed results in other categories, the tool had been performing well for Trading Cards - until the last few days when sellers began experiencing a noticeable degradation in performance.
@AskeBay What updates were made in the past few day where when using the list multiple items from photo option, i no longer get descriptions for most of my trading card listings, or i get generic 2023 Brand Name Player Name Base Set description ? pic.twitter.com/Lq839422x1
— jason s (@schufletowski) July 13, 2025
Other sellers in the eBay community reported similar experiences, saying the AI tool is no longer able to identify and fill in details it had previously handled easily.
Multiple Listings From Photos Not Working With Trading Cards
I use the multiple listings from photos when uploading trading card listings on a daily basis. For the past three days, there appears to be issues with AI not detecting a title for the card, our using a generic Topps, Donruss, Score, etc Base Set and player description.
Typically, it fills in the brand, card number, player, and variation of the card. The strange thing, while it isn't detecting a description, it is detecting the player name and year.
This appears to be happening with any sport, any set, any year
eBay's AI listings from photos not working properly
My company sells sports car is here on eBay for 14 years. I've used the eBay multiple listings AI generator for sports cards and it's worked great until 2 days ago. Is anyone else experiencing this? Any advice on how to fix?
I'm having the same problem. I love this tool, but since 7/10 it'll only do 30% of the cards and it's missing most of the information, might only have year and player on it.
This is just the latest stumble in eBay's "magical" AI journey which has often failed to live up to the company's AI hype with delayed rollouts, limited functionality, or features that just simply don't work as advertised.
When eBay first introduced AI-created descriptions, the feature experienced bugs and broken functionality that forced the launches in both app and desktop experiences to be pulled back and delayed.
Liz Morton
eBay's "just take a picture and let AI do the rest" Magical Listing feature took over a year and a half from announcement to actually being available to select users - and even after all that time, it failed to live up to the promised functionality.
Liz Morton
The company has also been testing using eBay AI to provide product summaries both for items listed offsite through their Facebook Marketplace partnership and onsite in regular search results, raising serious concerns about how Item Not As Described claims will be handled when the AI gets things wrong.
Liz Morton
And while eBay is hoping AI will be the magical solution to regulatory and compliance problems, regulators in Germany are concerned about the company's plans to train their AI on user data.
Liz Morton
It's also just the latest in near daily business impacting technical issues that continue to plague eBay and disrupt the seller experience on the site.
Back in 2019, eBay and then CEO Devin Wenig faced activist investor pressure from Elliott Management calling for changes at the company, with constant site glitches and technical misexecution called out explicitly as one of the major problems plaguing the platform.
Six years later, it's shocking just how much of Elliott's "Enhancing eBay" plan still rings true today.
Wenig infamously said at eBay Open 2018 that technical glitches are unacceptable and really pissed him off.
eBay has since removed the video they had posted on YouTube of the eBay Open 2018 Q&A segment, but the interviewer asked:
There've been a lot of site glitches recently on eBay. What are you guys doing to get rid of them?
And Wenig responded:
Here's the simple answer - unacceptable, unacceptable. And we're making a lot of changes. When you make changes there are times that things happen but that's not an excuse and it's not ok with me and this summer in particular there have been a number of issues that directly impacted sellers like people not being able to see their view counts and a few other things and it's just not ok.
I'm extremely proud of a lot of things we've done, I'm not proud of that and in fact I hold my team accountable and it's not important, it's an internal matter but, we made changes to people and teams because shipping product that isn't ready is not ok. It's not ok with me and it's not ok with my team.
So the short answer is it's not like we don't get it. We are making a lot of changes and I want to make those changes, we need to make those changes, but making changes and then having to back up and fix things is not cool and I totally get it. Most of the issues from this summer have now been remedied but I was pissed off.
Mazen Rawashdeh was Chief Infrastructure and Architecture Officer at the time, but somehow managed to escape the wrath of a "pissed off" Wenig.
He was then promoted to Chief Technology Officer in 2019, after a brief period where he co-led Core Product & Tech along with Mohan Patt when Steve Fisher was being shuffled from CTO to SVP Payments "in order to focus on a personal matter."
Patt and Fisher both later left the company, but Rawashdeh remains as CTO today and has recently been given even more control and responsibility as part of an executive shakeup which saw Chief Product Officer Eddie Garcia step down earlier this week.
Liz Morton
Will persistent and systemic technical misexecution, and failure to deliver on AI promises, put eBay back in the cross hairs of activist investors yet again?
