eBay Australia is downgrading Aramex services, Sendle 250g, and Australia Post Tracked letters with priority sticker from express service to standard due to lagging delivery times, effective April 30, 2022.
We’ve been listening closely to seller and buyer feedback, as well as looking at our data and we’ve noticed a few express postage services are not meeting delivery expectations. In response, we’re moving some services from express to standard to manage buyer expectations and reduce buyer claims.
Services we’re moving from express to standard from 30 April 2022:
- All Aramex services
- Sendle 250g
- Australia Post Tracked letter with priority sticker
What you need to do:
If you want to offer an express option on your listings, you’ll need to ensure you’ve selected a service other than those listed above.
If you have any eBay Plus listings with these services as the express option, you’ll need to select a new express postage service before 30 April 2022 to retain the badge on these listings.
That last requirement to retain the eBay Plus badge is important. Listings with an eBay Plus badge have greater visibility across the eBay site and better sales performance, according to eBay, but one of the requirements is the seller must provide "A reasonably priced express postage option to metro areas."
The eBay Plus seller criteria
To enable the eBay Plus Badge you need to meet a range of both seller performance and listing criteria. As a seller, you need to meet and maintain an Above Standard or eBay Top Rated performance standard. You also need to keep compliant with our selling policies. This is in line with online shopper expectations and retail standards.
It’s important to note that some categories are excluded from the eBay Plus program due to size limitations on the eBay returns platform. See our list of category exclusions to ensure your listings are eligible.
In addition, as the eBay Plus badge is applied at a listing level, we understand you may not be able to offer this level of service on all your listings. We provide you with the flexibility to choose which listings to enable as eBay Plus using business policies.
- Free standard postage nationwide ^
- A reasonably priced express postage option to metro areas ^^
- 0-1 day handling
- 30+ day returns
In late-2021 previously restricted categories will be eligible for eBay Plus including:
- Non-returnable items - We won’t require you to offer 30-day returns on inventory that can’t be returned for hygiene or safety reasons (such as swimwear and underwear). Download our list of categories we consider non-returnable
- Bulky items such as home appliances and flat-pack furniture. Details on postage requirements will be provided before it is implemented.
You’ll still have to meet the other criteria to be part of eBay Plus.